Password rules?
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Password rules?
03-12-2014 11:18 AM
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I successfully changed my password to a random string of 24 letters, numbers and symbols, then logged out and back in - no problem.
I then went back to make some profile changes and the page refused to accept the new password - neither can I now change the password while logged in.
The only way I've found to get round the problem is to follow the forgotten password process, reset the password to something really simple (short and no symbols for a start), then make my profile changes (no problems) and reset the password to the full thing again.
I've managed to establish from the html that there's actually a 20 character limit (why doesn't the password setting page say so?), but there's evidently more to it than that. The support team on the PlusNet chat line refused to deal with it as they said they couldn't reproduce it. I managed to reproduce the problem on both IE and Firefox.
It looks to me like the password reset fields and the login fields are much more forgiving than the password confirmation fields - which implies they're using different criteria for a valid password.
Problem sorted for now, but not exactly user-friendly! Some explanation of the criteria on the change/reset page would be very useful.
Jon Crew
Re: Password rules?
03-12-2014 8:21 PM
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Re: Password rules?
05-12-2014 11:10 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Password rules?
05-12-2014 1:34 PM
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Re: Password rules?
05-12-2014 1:48 PM
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I added the comment so as to inform them what controls input length and if they go looking again, what to look for.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Password rules?
05-12-2014 6:42 PM
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This is not the first time Plusnet staff seem to think that they have succeeded because they can't find or can't reproduce a problem.
Looking in wireshark, I could see the intended long passwords being submitted (in the clear, not using https), so presume the problem is server side.
Re: Password rules?
05-12-2014 6:52 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Password rules?
05-12-2014 9:55 PM
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Re: Password rules?
16-01-2015 8:53 AM
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