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Painful browsing the forum, like wading through treacle

Community Veteran
Posts: 6,426
Thanks: 1,955
Fixes: 40
Registered: ‎16-10-2014

Re: Painful browsing the forum, like wading through treacle

Funny you should post this now @JonoH I was just about to ask if others had thought that the site was starting to degrade again.

 

Community Gaffer
Community Gaffer
Posts: 2,930
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Registered: ‎29-09-2011

Re: Painful browsing the forum, like wading through treacle

The incident that we have open with Lithium isn't closed, we're monitoring it to make sure that the improvements are maintained. If there's anything that anyone is regularly seeing please let us know.

 Jono H
 Plusnet Community Manager
smiffy1
Rising Star
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Registered: ‎23-09-2018

Re: Painful browsing the forum, like wading through treacle

Horrendous at the moment Embarrassed

Marksfish
Aspiring Pro
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Registered: ‎22-11-2014

Re: Painful browsing the forum, like wading through treacle

Performing much better for me. Haven't been coming here so often recently because of the issues.

 

Mark

Superuser
Superuser
Posts: 13,951
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Registered: ‎22-08-2007

Re: Painful browsing the forum, like wading through treacle

@JonoH,

Made more memory available!!

Surely the sizing metrics for a service such as this are well defined?

Concurrent users x message rate x database size (or whatever set of definable metrics) ought to be predictable. Sadly this feels too much like making it up as they go along.

The need to increase memory allocation does somewhat point to some part of the system leaking it!
Community Veteran
Posts: 5,547
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Registered: ‎11-08-2007

Re: Painful browsing the forum, like wading through treacle

Roll eyes Running out of RAM - I wish I'd thought of that - Duh !

Moderator
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Re: Painful browsing the forum, like wading through treacle

It's running reasonably quick for me at the moment. Pages are loading in 1 to 3 seconds.

Customer and Forum Moderator. Windows 10 Firefox 67.0.2 (64-bit)

It's a Reliant Robin NOT a Robin Reliant.
jab1
Aspiring Hero
Posts: 2,814
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Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

I agree, @Strat. The longest delay for me is actually opening a board from the main menu - around 3 - 5 seconds usually, but sometimes <2.

John
Community Veteran
Posts: 6,426
Thanks: 1,955
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Registered: ‎16-10-2014

Re: Painful browsing the forum, like wading through treacle

This morning it is worse than it has ever been, may be a coincidence but very, very slow.

Edit:- OK, it may have been the initial site load as my browser caches nothing but it appears to have evened out now.

Edit 2:- Got that wrong the edit above took over 15 seconds to save!

Community Veteran
Posts: 5,547
Thanks: 335
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Registered: ‎11-08-2007

Re: Painful browsing the forum, like wading through treacle

Notification email are still taking an unacceptable time to arrive.

 

The header below shows that Lithium delayed sending this notification email, nearly five hours, from the time the message was created -

Return-Path:<community@plus.net>
Received: from smtp2.lithium.com ([46.19.168.11]) by mx.kundenserver.de
    (mxeue109 [217.72.192.67]) with ESMTPS (Nemesis) id 1Mf1Nk-1hWtEc34hu-00gbh6
    for<my-forum-mailbox@my-domain>; Tue, 19 Feb 2019 00:31:56 +0100
Received: from ams1papp04.am.lithium.com (am-lb-VIP-VLAN90.am.lithium.com [10.50.90.6])
    by smtp2.lithium.com (Postfix) with ESMTP id 69B2C100C12
    for<my-forum-mailbox@my-domain>; Mon, 18 Feb 2019 19:44:30 +0100 (CET)
Date: Mon, 18 Feb 2019 19:44:29 +0100 (CET)
From: Plusnet Community Mailer<community@plus.net>
To: my-forum-mailbox@my-domain
Message-ID:<419733542.2142.1550515470434.JavaMail.lithium@ams1papp04.am.lithium.com>
Subject: Re: IP address geolocation security (lack of) - Community Subscription Update

 (Note: that "mx.kundenserver.de" is my email provider's server)

 

Still that is an improvement on the 22 hours that I often see  Crazy

 

Superuser
Superuser
Posts: 13,951
Thanks: 5,147
Fixes: 30
Registered: ‎22-08-2007

Re: Painful browsing the forum, like wading through treacle

Difficult to know if that’s a delay by the sending service a refusal to accept delivery on the initial attempt, much like the behaviour of gmail servers.

Without access to server logs we have no idea if the email went from Lithium to your service provider on its first attempt or sometime later when the receiptient server deemed it had toyed long enough with the attempted communication.
Community Veteran
Posts: 5,547
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Registered: ‎11-08-2007

Re: Painful browsing the forum, like wading through treacle

Perhaps @JonoH can raise this with Lithium, as the email header shown above contains their "Message-ID" so shouldn't be too difficult to find.

Community Gaffer
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Registered: ‎29-09-2011

Re: Painful browsing the forum, like wading through treacle

It's already with them @Nibiru however, I don't know how long it will take for them to respond. I'll let you know when I hear back.

 Jono H
 Plusnet Community Manager
Community Gaffer
Community Gaffer
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Registered: ‎29-09-2011

Re: Painful browsing the forum, like wading through treacle

@Nibiru would it be possible to PM me with the following please.

 

  • What kind of notification was it?
  • A screenshot if available
  • The email address that it was sent to

Thanks Smiley 

 Jono H
 Plusnet Community Manager
Community Veteran
Posts: 5,547
Thanks: 335
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Registered: ‎11-08-2007

Re: Painful browsing the forum, like wading through treacle

PM sent Thumbs Up