cancel
Showing results for 
Search instead for 
Did you mean: 

Notification messages contain confusing information

Superuser
Superuser
Posts: 10,002
Thanks: 1,539
Fixes: 19
Registered: 22-08-2007

Notification messages contain confusing information

This could be related to wrong info in email messages...

I've noticed today that one of the topics I'm helping on keeps notifying me that A & B replied "NN minutes ago".

On inspecting the topic, I can see that A did indeed reply recently but has not commented for a couple of days, since when I have returned to and commented on the topic several times.  Surely the reference to B is not being reported correctly?

See https://community.plus.net/t5/Broadband/ADSL-connection-dropping-again-download-speed-now-restricted... (which is B's last post) and what follows.

Capture Notifications.JPG

11 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Notification messages contain wrong information

I think the system just refers to the last few users that commented on the topic you are following. When it reaches more than two other users replying it will say something like 'user1, user2 and X others replied to topic Y'.

I don't think this is any cause for concern, the system is just keeping you informed of who is contributing to your discussion.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 6,282
Thanks: 444
Fixes: 40
Registered: 30-07-2007

Re: Notification messages contain wrong information

TBH I got fed up of all the notification messages with this new forumRoll eyes.

By default It seems to automatically subscribe you to any thread you post in, and it notifies you of your own posts!

 

Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Notification messages contain wrong information

I applied a filter to community mail to go into a seperate folder in my inbox as I feel the same way. I hardly read them anyway but keep them on as they are all seperate.

There is a setting to stop automatically subscribing to topics if you like and then you can just set your subscriptions to whatever you want manually. The setting can be found here to stop the auto subscription: https://community.plus.net/t5/user/myprofilepage/tab/user-subscriptions:notification-settings

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 6,282
Thanks: 444
Fixes: 40
Registered: 30-07-2007

Re: Notification messages contain wrong information

There is a setting to stop automatically subscribing to topics

Yes, I found that and turned it off.

Superuser
Superuser
Posts: 10,002
Thanks: 1,539
Fixes: 19
Registered: 22-08-2007

Re: Notification messages contain wrong information

@jaread83 my perception has been that it only tells you the names of those who posted since you last looked - I will watch with greater diligence.

@MisterW - not seen it notify me of my own posts - yet! Crazy2

As for notifications on everything you touch - look here for the setting - https://community.plus.net/t5/user/myprofilepage/tab/user-subscriptions:notification-settings - untick "Automatically subscribe me to all topics or reviews I participate in" after which you need to explicitly subscribe to a topic to get notifications.

I'm using it as a means of simulating the SMF "Read replies to my posts" functionality! Funny

 

Edit: OK so you guys can type far faster than can I - I'm rather slowed down with imprecise difficulty getting focus in the RT box - still!  But that's OT!

Superuser
Superuser
Posts: 10,002
Thanks: 1,539
Fixes: 19
Registered: 22-08-2007

Re: Notification messages contain wrong information


jaread83 wrote:

I think the system just refers to the last few users that commented on the topic you are following. When it reaches more than two other users replying it will say something like 'user1, user2 and X others replied to topic Y'.

I don't think this is any cause for concern


Hi Jack,

May be not of material concern, but possibly counter intuitive!  The notification gives the impression that the topic has been busier than it has since the previous visit.

Whilst looking at this more closely, I see that the notification manager (for the want of a better concept) appear to only ever list one topic-type notification.  In other words, there are no historic thank-you or reply notifications for the same thread - tidy! Thumbs Up

Are you able to determine how 'recent' the name list is?  Is it last two names plus N others?  (I've seen N as high as 9).  How far back does it go?  I just looked at a topic reporting 2 names +2 others.  There were 4 names since my previous post earlier today, but just one unread post.

Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Notification messages contain wrong information

I think the system works in a similar way that facebook handles notifications so if a new reply happens then the historic event of a reply is removed from the list and replaced by the new one at the top with the userlist as you described above. It does keep the notification page a bit tidy so on very busy threads you wont have multiple notifications further down the list.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Notification messages contain wrong information

I have been using the Notifications as the replacement for "Replies to your posts" from the outset - having it more or less permanently open on a Tab.

It doesn't contain any "wrong" information at all. The reference to "NN" minutes ago ONLY applies to the first named (A) in the list of those that replied, subsequent names (B etc, if any) just indicate who else has replied with the most recent ones first.
If you look further down the notification list if there's been more than one reply to your subscribed topic, you will find  there used to be an earlier entry for 'B' replying to the topic., etc.
Edit: see my following reply, this has changed.

As you may have noticed, those notifications that are "unread" are bolded, so my gripe with the notifications is that if there have been several entries for the same topic, you have to "click" each entry for it to become "read", likewise if you have read the topic from a link elsewhere eg. a "Board list" or "Unread topic list", you still have to click the Notification entry to make it "read". This aspect is the one I have been harping on about on the test site @jaread83.  Notifications appear to be some sort of "bolt-on" addition to the core product that has not been fully integrated (as I have mentioned).

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Notification messages contain wrong information

In view of Jack's remark  which I re-read after posting

.......so if a new reply happens then the historic event of a reply is removed from the list and replaced by the new one at the top with the userlist.........

I went and reviewed my notifications list. That indeed now seems to be the case, but is not what I remember happening a while ago (or during testing), so in that one respect that is a minor improvement.

townman wrote:
.........the notification manager (for the want of a better concept) appear to only ever list one topic-type notification.  In other words, there are no historic thank-you ..........

Maybe you aren't seeing any at present, I have some, and I would argue that they should not be removed by a subsequent reply action by anyone. 2nd Edit - see image as example.

Notification_Feed_-_Plusnet_Community_-_2016-04-29_20.45.16.png

What I also have a feeling has changed, is that the 'Thanks' & 'Mentioned' entries are now "becoming" 'read' when you read the topic from a 'Reply' notification, which is another logical thing to do. I will monitor more closely.

Edit: I have done some further reviewing, and this is not the only thing that has changed - I didn't think I was going mad, or remembering things incorrectly - I will make further comment elsewhere.

Edit3: I've now discovered a further highly undesirable consequential effect of the changes that have been made to "My Notification". I am now totally convinced that things were exactly as I recall them and as already stated will make comment elsewhere.

Superuser
Superuser
Posts: 10,002
Thanks: 1,539
Fixes: 19
Registered: 22-08-2007

Re: Notification messages contain wrong information

Observation update: it rather looks like the 'reply' notifications, report the number of individual respondents after one's first post in a topic.

Will keep a watch - what us happening seems (like so many things around here) counter-intuitive!  I would expect the logic to be 'since you last visited the topic' as its only after visiting the topic that one gets a new notification and at this juncture I do not discern that they update any if you do not revisit. Huh

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Notification messages contain wrong information

They do update if you don't revisit, I've just watched it do it twice Wink