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'New' Post count is same as Total post count?

Superuser
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'New' Post count is same as Total post count?

As the title says.  At Forum level, the 'new' post count for the Phone board is 22406?   It looks as if all posts in the Board have been marked as 'Unread'.   Not by me BTW Angel

Count error.JPG

 

 

 

13 REPLIES
Community Gaffer
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Re: 'New' Post count is same as Total post count?

That isn't right.. and you have marked all those posts as being read before right?

I will need to raise a support ticket about this. Thanks for notifying me of this, it had happened to me too on a couple of boards but I didn't think anything of it.

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Superuser
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Re: 'New' Post count is same as Total post count?

I hadn't read ALL of the posts @jaread83, but I was only expecting to see those from the previous 2 days

Community Gaffer
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Re: 'New' Post count is same as Total post count?

I imagine that you had used the 'mark all posts as read' for the entire community previous to this? I have sent an email to lithium support to investigate this further.

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Superuser
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Re: 'New' Post count is same as Total post count?


jaread83 wrote:

I imagine that you had used the 'mark all posts as read' for the entire community previous to this?

Not used that feature for some time - possibly 8 weeks or more?

Maurice

Community Gaffer
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Re: 'New' Post count is same as Total post count?

All you need to have done is use it once in the past to mark all those old posts as being read. I don't think 22,000 posts were made within 8 weeks Wink With there being the entire board being marked as 'new' that would indicate that something has happened so I am getting it looked into. The same happened to me a few weeks ago with the community feedback board. Didn't think much of it as I thought it was a one off thing for my users and just marked all the posts as being read anyway.

An email has been sent and I have received an email to let me know that is has been picked up and being looked into.

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If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Superuser
Superuser
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Registered: 10-04-2007

Re: 'New' Post count is same as Total post count?

Thanks for picking it up Jack, but if it's in the queue of thing that Lithium are 'Looking into' I'll not hold my breath waiting for a response.  Angel

M

Superuser
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Re: 'New' Post count is same as Total post count?

Any progress response from Lithium?

 

M

rongtw
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Re: 'New' Post count is same as Total post count?

Hope you are not  still holding your breath MauriceC

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Superuser
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Re: 'New' Post count is same as Total post count?


MauriceC wrote:

Any progress response from Lithium?

 

M


Bump!  @jaread83

Community Gaffer
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Re: 'New' Post count is same as Total post count?

No news yet @MauriceC. Will update once I get any information.

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Community Gaffer
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Re: 'New' Post count is same as Total post count?

I have sent an email to chase this one up. Has this bug happened again for you?

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Superuser
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Re: 'New' Post count is same as Total post count?

Not since I cleared it down by using "Mark all threads in community as read"  about two weeks after first reporting it.

M

Community Gaffer
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Re: 'New' Post count is same as Total post count?

If it happens again do please let me know as soon as you see it and I will take a look.

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