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Link to these forums

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Link to these forums

Looking at the current poll on the front of the portal ("If you have a question to ask, what would you do first?") only 4% of people have said "B - Ask for help in the forums".
In the member centre, the link to these forums on the left hand side is called "Discussion forums". I wonder if it might encourage more people to take a look if it were renamed to "Support forums"?
jelv (a.k.a Spoon Whittler)
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2 REPLIES 2
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Link to these forums

For years I never went near forums, regarding them as the domain of the high tech and 'geeky'.
I have noticed quite a number of first time posts from long term customers and wondered why they hadn't been in the forums before. Maybe they viewed them in the same way as I did.
I'm all in favour of raising the profile of the forums as there is a wealth of knowledge and experience in a wide range of disciplines in there. Therefore I think jelv's suggestion is well worth consideration.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Link to these forums

Good call JELV - I'd support the rename.  It could make a difference.
Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.