@James_B
Just a quick note to let you know that all images uploaded to the forum go through a moderation process before they appear publicly.
Because of this, there may be a short delay between when you upload an image and when it becomes visible. We appreciate your patience — our moderation team works as quickly as possible, but we also want to review things carefully to keep standards high.
@James_B
This new procedure simply isn't working !. 😡
Can you specify what your expectation of "short delay" means ?
In an active topic where pictures are being posted to help another struggling customer in real time, the pictures need to appear say within ten minutes, otherwise the reply with the hidden picture will be read hundreds of times in the first half hour, and people will never come back later to see what vital bit of information had been hidden in the picture.
The yellow triangle place holder is meaningless !
The forum regulars understand that there is a picture waiting to be moderated, but the hundreds of casual readers will just assume that the picture is censored or had been deleted.
It wouldn't be so bad if the triangle also had the text "IMAGE WAITING FOR MODERATION APPROVAL" written across it !
What happens when an image isn't approved ?
Is there a red triangle that says "IMAGE HAS BEEN BLOCKED" ?
Does the original poster get a notification to have the opportunity to re-post a new image, and have special editing capability to make that change beyond the usual 20 minute editing timeout ?.
I already have images a week old still waiting to be approved, making all my efforts to help a complete waste of time !
What procedure do you have in place to ensure that ALL images have been reviewed and approved within a reasonable time frame. Perhaps you need a background task that sends a notification (every five minutes) to the image moderators to say that an image hasn't been approved yet.
@James_B
What am I supposed to do ? - every time I post a reply with a picture, and am actively engaged helping a another customer, should I tag YOU to say that I have an image that needs approval immediately, as clearly whoever is supposed to be reviewing these images isn't doing their job quickly enough (or at all !).
@James_B
You either need to roll-back this change to the forum until you can implement a workable solution, perhaps AI ?, otherwise employ a new member of staff 24/7 to moderate these images within say 10 minutes.
I really don't see why this change was even necessary in the first place, the old system worked fine, where of all the many eyeballs looking at the topics, there was always some petty busybody who would report any image that they didn't like to a moderator, and the image would quickly get removed. That system worked great (sometimes too well), AND the forum still worked.
Now it is nearly impossible to explain in real-time to non-technical or elderly customers who have requested help, either by showing them an image, or asking them to post screenshots to aid with diagnostics. Trying to use words to explain what would be so easy to understand in a picture, makes this forum unusable.
@James_B
Why did you roll-out a system that obviously wasn't going to work, and put an undue burden on the volunteer moderators ?.
If these measures were added to avoid doing age verification, then why not restrict forum visibility and posting capability to past and present Plusnet bill payers ? (as was originally suggested when this current version of the forum was first implemented !)
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