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Forum password reset

FIXED
Anonymous
Not applicable

Forum password reset

Had to register a new forum account as i cannot reset my password from my old forum name old forum username Jameanstee which is linked to my main plusnet account after figuring why i can't get the reset password it seems my email account to which it was linked had been deleted .But i would like to retain my original forum username .

8 REPLIES 8
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Forum password reset

Hi James. Sounds like another one for @HarryB or @Chris

jamesanstee
Rising Star
Posts: 525
Thanks: 15
Fixes: 2
Registered: ‎20-04-2012

Re: Forum password reset

All fixed now just had a phone call from harry fixed within minutes .

Plusnet Help Team
Plusnet Help Team
Posts: 5,055
Thanks: 1,241
Fixes: 240
Registered: ‎25-03-2015

Re: Forum password reset

Fix

Hi James, that should be sorted now so if you request a password reset on the email address that's stored on your Plusnet account, it should be connected to your original forum account.

If you could let me know once you've made it on to that account I'll make sure this duplicate account is deleted Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
jamesanstee
Rising Star
Posts: 525
Thanks: 15
Fixes: 2
Registered: ‎20-04-2012

Re: Forum password reset

Now back online with my original forum account so temporary one can now be deleted .

Plusnet Help Team
Plusnet Help Team
Posts: 5,055
Thanks: 1,241
Fixes: 240
Registered: ‎25-03-2015

Re: Forum password reset

Maybe I should have wrote out my response before I fixed it since you beat me to replying Grin

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
woeisme
Newbie
Posts: 1
Registered: ‎11-04-2016

Re: Forum password reset

PhyllisTyne here

 

not getting reset emails. Pretty sure I know the address I had registered but prepared to admit senility!

 

Help pls.

Plusnet Help Team
Plusnet Help Team
Posts: 5,055
Thanks: 1,241
Fixes: 240
Registered: ‎25-03-2015

Re: Forum password reset

Could you drop me the email address you've tried and I'll look in to that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Highlighted
PhyllisTyne
Aspiring Pro
Posts: 656
Thanks: 40
Fixes: 3
Registered: ‎30-08-2007

Re: Forum password reset

Thanks

 

PT