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Error when posting a reply

MauriceC
Hero
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Registered: ‎10-04-2007

Error when posting a reply

Got this error when posting a reply about 09:46 this morning.  Win7 FF 58.0.2

Posting a reply with ( possibly? ) an error in the link I added.plusnet error.jpg

 

 

 

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9 REPLIES 9
Townman
Superuser
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Re: Error when posting a reply

Seeing similar to this (authentication errors) a lot - especially when I start typing a reply, get distracted and return to it sometime later.  I suspect that the website session expiry time is far too short.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
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Re: Error when posting a reply

could also occur if we're moving posts around, I think.
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MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Error when posting a reply

@dvorak  Unlikely,  it was a new 'escalated' Topic I was adding details to.

 

@Townman  It was a new Topic and even with editing would be less than 5 minutes

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
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Re: Error when posting a reply

Not sure what could have happened here. You don't have any restrictions applied to your usergroup within that area and should be able to post quite freely. I will send a support ticket off to Lithium to find out some answers.

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MauriceC
Hero
Posts: 4,085
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Registered: ‎10-04-2007

Re: Error when posting a reply

It is odd @jaread83 Roll_eyes     I've successfully posted other topics since this occurred.  Reported as an example, not an annoyance.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
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Re: Error when posting a reply

No worries. Thanks for providing a timestamp too, that will help Lithium support take a look at what happened on the logs.

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jaread83
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Re: Error when posting a reply

Hi @MauriceC, I have a few questions that should aid Lithium support.
What browser were you using when you encountered the error?
How often does this happen to you?
If it happens very often, do you have any browser addons that you could try disabling to see if that is causing an issue?
Cheers

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MauriceC
Hero
Posts: 4,085
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Registered: ‎10-04-2007

Re: Error when posting a reply


@jaread83 wrote:
Hi @MauriceC, I have a few questions that should aid Lithium support.
What browser were you using when you encountered the error?

As in the OP  Win7 and FF 58.0.2 64 bit


How often does this happen to you?

This was the only time I've seen this error

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
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Registered: ‎22-02-2016

Re: Error when posting a reply

Hi all, Lithium have informed me that a fix has been rolled out for this. I will keep my eye on it.

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