Did you know that making a disparaging remark about Jess isn't acceptable
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Did you know that making a disparaging remark about Jess isn't acceptable
06-02-2016 11:30 AM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
06-02-2016 11:33 AM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
06-02-2016 3:52 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Did you know that making a disparaging remark about Jess isn't acceptable
06-02-2016 6:21 PM
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Will a real person coming here to complain about their connection be told that their line is actually named Robert and because of that they are not allowed to be critical of it in any way.
"Jess" is imaginary. You can't slander or be rude to an imaginary something.
Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 9:52 AM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 11:46 AM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 12:17 PM
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I've never received a useful response from her (?) despite her years of 'on the job training'
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 12:28 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 2:11 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 5:54 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
07-02-2016 6:04 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
12-02-2016 4:24 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 3:03 PM
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your automated chat system which isn't a real person?
Political correctness has gone mad on this forum.
Next I'll be getting my posts moderated and get banned for making negative remarks about mine, somebody else's or another company's computer.
Maybe there should be a new forum rule about "Making negative remarks about technology" then?
Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 3:36 PM
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It seems the way now, everywhere with everything.
The way one comments about something which is wrong or the words one used, are "attacked" to dismiss the complaint, rather than the respondent putting some effort into addressing what's actually wrong. No one seems to really care about addressing the reasons for the complaint, they are though overly keen to attack the complainant by any means available. Is it not surprising that people with justifiable complaints end up using sometimes colourful language - their frustration is quite understandable. When there can be no complaint about the way (tone) in which the complaint is raised or the language used, then alternative response is to claim that one is simply "being negative". It makes one very reluctant to offer open and honest comment.
I've always thought it better to respond with something like "I'm sorry you are so frustrated by this situation - this is what I will do to remedy the defects..." - far better than responding "You just cannot say that like that ..." and doing nothing about the issue. "OK" seems to be "acceptable" these days, rather than aiming for betterment and excellence.
I am very disappointed by the way this matter has been handled - I cannot discern any intent to address the substance of Jim's concerns. Sadly it is a reoccurring theme at the moment.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 3:39 PM
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Quote from: Alex I didn't read the unedited post
So not really in a position to pass such a judgement then.
I did read it and found the term used (which was then removed) offensive and inappropriate.
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