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Community slowdowns

Community Gaffer
Community Gaffer
Posts: 3,128
Thanks: 5,225
Fixes: 106
Registered: ‎29-09-2011

Community slowdowns

Thanks to reports from multiple users, especially @jab1, we've raised the below with Khoros regarding community slowdowns.

The community is taking longer to open pages than we would like, with users reporting that its exceptionally noticeable when opening an individual board from the main index page -  with customers initially saying it's taking at least 8 seconds, but usually closer to 12, then between 14 and 20 seconds and now upwards of 20 seconds

 

As always I'll update when I have more information.

 Jono H
 Plusnet Community Manager
8 REPLIES 8
jab1
Hero
Posts: 3,072
Thanks: 960
Fixes: 19
Registered: ‎24-02-2012

Re: Community slowdowns

Thanks @JonoH 

John
Community Gaffer
Community Gaffer
Posts: 3,128
Thanks: 5,225
Fixes: 106
Registered: ‎29-09-2011

Re: Community slowdowns

Apologies in advance but I've received the following response from our suppliers

 

I understand that some users are facing some slowness in loading the pages. I tried it from my end and the pages are loading normal. Also the memory utilization is also under threshold.

Could you please share me a few sample usernames who are facing the slowness along with the screen recording of the issue reproduced so that I can check further?

If anyone is able to replicate this and provide a screen recording I'd be grateful, I'm going to try to do this myself as well but as always the more the better.

 Jono H
 Plusnet Community Manager
jab1
Hero
Posts: 3,072
Thanks: 960
Fixes: 19
Registered: ‎24-02-2012

Re: Community slowdowns

@JonoH I'm going to try and send you a copy of a 'psr' zip file by PM - let me know if it is any good, please. FYI, this was a little quicker than usual, but still slow, compared to other sites.

It didn't.Sad

How can I send it?

 

 

John
Community Gaffer
Community Gaffer
Posts: 3,128
Thanks: 5,225
Fixes: 106
Registered: ‎29-09-2011

Re: Community slowdowns

I've Pm'd you my email address Smiley thanks for the support

 Jono H
 Plusnet Community Manager
Marksfish
Pro
Posts: 637
Thanks: 80
Fixes: 3
Registered: ‎22-11-2014

Re: Community slowdowns

I noticed it, similar to the issue a few months back, but not yet as bad. Stalls on the connecting to community plus.net

Superuser
Superuser
Posts: 14,367
Thanks: 5,389
Fixes: 31
Registered: ‎22-08-2007

Re: Community slowdowns

I suggest that we report OS and browser and version.

We’ve seen before the product owner not testing on all browser platforms and different browsers behaving differently.
jab1
Hero
Posts: 3,072
Thanks: 960
Fixes: 19
Registered: ‎24-02-2012

Re: Community slowdowns

The 'problem support request' (screen recording) I sent to @JonoH contained all that data - and quite a bit more.

John
Highlighted
Marksfish
Pro
Posts: 637
Thanks: 80
Fixes: 3
Registered: ‎22-11-2014

Re: Community slowdowns

Chrome Version 75.0.3770.100 (Official Build) (64-bit)