cancel
Showing results for 
Search instead for 
Did you mean: 

Avatars

FIXED
CoventryKid
Hooked
Posts: 9
Registered: 03-08-2016

Avatars

Hi.

Tried uploading a avatar, rejected due to wrong format - png.

What format is allowed? Could not find any info in the search box.

 

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 744
Fixes: 165
Registered: 25-03-2015

Re: Avatars

That's odd. png format is allowed, that's what mine is.

I'll have a look in to this further and get back to you.

 

EDIT: I've just tried on a test account and it allowed me to upload a .png file as my Avatar.

Do you mind me asking, what size is the file that you're trying to upload?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
CoventryKid
Hooked
Posts: 9
Registered: 03-08-2016

Re: Avatars

Thanks HarryB,

File size 25kb, 500 x 500pixels.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Avatars

Can you try attaching it to a reply in this thread? We'll see if we can replicate the issue with the same image.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
CoventryKid
Hooked
Posts: 9
Registered: 03-08-2016

Re: Avatars

Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 744
Fixes: 165
Registered: 25-03-2015

Re: Avatars

Fix

I've managed to upload that to my test account with no problems Huh

 

However, if it is still giving you problems, an alternative (Now you've posted it on the thread) would be to select the option to chose an image from your uploaded images:

Avatar.PNG

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
CoventryKid
Hooked
Posts: 9
Registered: 03-08-2016

Re: Avatars

Sent a private message, which may not be the proper response.

HarryB has uploaded same image and published.

Same image , but by whatever means of uploaded results wrong format,  please see Plusnet.png image a printscan.

I presume that I am making a fundamental error but I'm damned if I know what.

 

Moderator
Moderator
Posts: 16,569
Thanks: 1,802
Fixes: 125
Registered: 06-04-2007

Re: Avatars

@CoventryKid

I took the liberty of saving your attachment and attempting to upload the image myself to your profile without any issue.

 

I hope that has helped.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still