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Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

We are currently experiencing a problem affecting our internal CRM system and customers being unable to log in to our website. At this time, our callcentre is unable to deal with account specific enquiries.
Our engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind Regards,
Joanne Pilson
Customer Support.
6 REPLIES 6
Nibiru
Community Veteran
Posts: 5,797
Thanks: 424
Fixes: 11
Registered: ‎11-08-2007

Re: Website/Internal Systems Accessibility Problems - NEW

Also flagged here - http://community.plus.net/forum/index.php?topic=96637
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Website/Internal Systems Accessibility Problems - NEW

Will there be a service status posting or is that knackered as well
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Website/Internal Systems Accessibility Problems - NEW

I just messaged you about that. With the internal system down I can't post service status in the normal fashion, hence this announcement and a link to here from our twitter feed.
Mad_Moggies
Rising Star
Posts: 1,278
Thanks: 41
Registered: ‎01-08-2007

Re: Website/Internal Systems Accessibility Problems - NEW

I see there's now an apology message on Member Centre pages, so at least people will know what's going on when they try to reach it.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OS12 and Firefox user with latest versions of both
vultura
Rising Star
Posts: 325
Thanks: 14
Fixes: 1
Registered: ‎22-05-2011

Re: Website/Internal Systems Accessibility Problems - NEW

Looks like its back up again.
Has anyone seen my signature, it's gone missing.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

Hi all,
Service status has been updated as this issue is now resolved.
Joanne Pilson
Customer Support