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Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

We are currently experiencing a problem affecting our internal CRM system and customers being unable to log in to our website. At this time, our callcentre is unable to deal with account specific enquiries.
Our engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind Regards,
Joanne Pilson
Customer Support.
6 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Website/Internal Systems Accessibility Problems - NEW

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Website/Internal Systems Accessibility Problems - NEW

Will there be a service status posting or is that knackered as well
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Website/Internal Systems Accessibility Problems - NEW

I just messaged you about that. With the internal system down I can't post service status in the normal fashion, hence this announcement and a link to here from our twitter feed.
Community Veteran
Posts: 1,169
Thanks: 7
Registered: 01-08-2007

Re: Website/Internal Systems Accessibility Problems - NEW

I see there's now an apology message on Member Centre pages, so at least people will know what's going on when they try to reach it.
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls
vultura
Grafter
Posts: 251
Thanks: 4
Registered: 22-05-2011

Re: Website/Internal Systems Accessibility Problems - NEW

Looks like its back up again.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

Hi all,
Service status has been updated as this issue is now resolved.
Joanne Pilson
Customer Support