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Website Accessibility - NEW

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Website Accessibility - NEW

Due to a problem encoutered during this morning's planned maintenance, holding pages remain in place on our website and our support centre agents do not have access to customer's accounts at this time.
Our engineers are working to resolve this and we'll provide another update shortly.
Please accept our apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support
2 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Website Accessibility - NEW

This is an update to our earlier post regarding access to our website. Our website is now available but our engineers are continuing to test to make sure all functionality is correct.
We will close this service status once this is confirmed.
Kind regards,
Joanne Pilson
Customer Support
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Website Accessibility - NEW

The service status has now been closed off with the following message.
[quote=Service Status]
Website Accessibility - RESOLVED
Earlier this morning we investigated an issue which meant holding pages were in place longer than expected after this morning's planned maintenance. As the website was unavailable the initial service status was posted on our community site at http://community.plus.net/forum/index.php/topic,105328.0.html
Our engineers have now fixed the problem and access to our website has now been restored.
Please accept our apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support.