VAT Increase & Price Changes - January 2011
Quote from: fishrow And consider this: if the customers you want to rip off all changed over to DD then you lose that money. If you then don't increase charges it shows that you didn't need the income on the first place.
Rubbish! If they didn't increase the charge it would prove that on average cards were costing £1.50 per user per month on average (taking in to account all admin costs as well as the cost charged by the bank).
Quote from: Bob
Quote from: A Will they also repair your credit rating etc?
If you're talking about what would happen in the event of us taking a payment in error then no, I doubt we could do anything to repair your credit rating - in exactly the same way we couldn't if the same thing happened with a card payment. I'm not entirely sure I understand what you're getting at with this one if I'm honest so hopefully I've understood correctly?
Normally, going overdrawn may and incurring bank charges could count against you if you should apply for a loan / credit card / mortgage etc.
Hence the phrase "repair of credit rating".
jim:green quote fixed mod:end
Still waiting for a response as to how much it actually cost PN to process a card payment and why ALL other transactions apart from monthly payments ARE NOT subject to the £1.50 CC charge?
Also any particular reason why PN are refusing to acknowledge my complaint via your ticket system (even though the response back from complaints is always via the same ticket system)????
I'm referring to ticket # 37685014, where after asking to have my comments taken further and passed to the customer service director. The typical robot response I got back was just a link to the code of practice page (and even then it wasn't hyperlinked)
Funny isn't when it comes down to complaints and MAC requests with PN, you have to follow a very set in stone written procedure carefully designed so it's made as difficult as possible which also involves extra costs to you too and failure to follow the instructions means you are back to square one, yet when it comes to tech support and moaning, you can bleat all you want in a ticket or on a forum and hey presto , it gets sorted out for you.
Also any particular reason why PN are refusing to acknowledge my complaint via your ticket system (even though the response back from complaints is always via the same ticket system)????
I'm referring to ticket # 37685014, where after asking to have my comments taken further and passed to the customer service director. The typical robot response I got back was just a link to the code of practice page (and even then it wasn't hyperlinked)
Funny isn't when it comes down to complaints and MAC requests with PN, you have to follow a very set in stone written procedure carefully designed so it's made as difficult as possible which also involves extra costs to you too and failure to follow the instructions means you are back to square one, yet when it comes to tech support and moaning, you can bleat all you want in a ticket or on a forum and hey presto , it gets sorted out for you.
I suggest you ask for a MAC code.
See what you are offered.
If it's not used you will remain with Plusnet and if it is used, you can choose someone who doesn't take £1-50.
See what you are offered.
If it's not used you will remain with Plusnet and if it is used, you can choose someone who doesn't take £1-50.
Quote from: mitchell20 Still waiting for a response as to how much it actually cost PN to process a card payment
It's not just the cost of processing the card payment charged by the bank each time which will be considerably less than £1.50, it's all the associated admin costs, particularly if the payment fails. Taking all that in to consideration (from the figures we've been given I'd estimate they will be dealing with well in excess of 5000* failed card payments every month), £1.50 does not seem at all unreasonable. Don't forget that having to re-attempt the payment doubles the bank fee.
Quote from: mitchell20 and why ALL other transactions apart from monthly payments ARE NOT subject to the £1.50 CC charge?
For one off payments the admin costs are much lower, e.g. if it's for the postage for a router and the payment fails Plusnet don't send the router if the payment fails, the user is aware immediately and will sort out the problem and attempt the payment again. If it's a regular payment Plusnet have to do all the debt chasing and take steps to restrict the service, then when the payment is made restore the service.
*How I got 5000
http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml show the number of users online simultaneously peaking at about 340,000. From what we've seen in the past that probably indicates a total subscriber base of around 400,000
Quote from: Bob Let's look at it another way then. The failure rate of card payers *far* exceeds that of our Direct Debit payers. The transaction failure rate for Direct Debit averages about 1.5%. The failure rate of card transactions is about 12%. I needed tell you that repeat transactions cost us more money.
Quote from: Bob I can't remember the exact figures but it's a pretty small percentage of the customer base that are still paying their subscription by card.
It's roughly 15%.
400000 * 15% * 12% = 7200
You're in the exact same position I am, AndrewD. I only just signed up last month too and feel totally let down. I've had to re-register for the Anytime service now in order to retain the 300 free minutes I WAS getting as part of the package I agreed to. It would have been the decent thing to advise us of the impending changes. I shopped around for a while to ensure I chose the ISP offering JUST what I needed and probably would have gone elsewhere if I'd known this was coming.............
Lynda~
Lynda~