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Sheffield-based Help & Support

Grafter
Posts: 1,220
Registered: ‎06-04-2009

Re: Sheffield-based Help & Support

im getting confused and even more curious. bob says the staff at durham were not actually plusnet staff so why did yorkshire forward pay 1,4 million to relocate call centre staff who were not employed by plusnet and have not been given uk jobs. just what was the 1.4 million then spent on.
Also an dthis is just a off the cuff opinion  you are advertising suuport staff at 14k  that sounds pretty low wages.
Community Gaffer Community Gaffer
Posts: 15,600
Thanks: 239
Fixes: 51
Registered: ‎05-04-2007

Re: Sheffield-based Help & Support

We didn't physically move staff over from SA to the UK, we recruited and are continuing to recruit more staff in Sheffield.
The wages vary depending on the role, IIRC customer service advisors *start from* 14k, tech support *start from 18k*.
 Chris Parr
 Plusnet Help Team
Grafter
Posts: 1,220
Registered: ‎06-04-2009

Re: Sheffield-based Help & Support

txs  but.......why did y forward then give you 1.4 million?
Community Gaffer Community Gaffer
Posts: 15,600
Thanks: 239
Fixes: 51
Registered: ‎05-04-2007

Re: Sheffield-based Help & Support

I can't discuss the details of this as honestly I don't know them, however I'd imagine it's to recruit additional staff in the Yorkshire area as seems to be their remit.
 Chris Parr
 Plusnet Help Team
Grafter
Posts: 58
Thanks: 2
Registered: ‎30-08-2008

Re: Sheffield-based Help & Support

Quote from: thisoldman
bob says the staff at durham were not actually plusnet staff

They were in Durban, South Africa. Not Durham, Northumberland...they're very different places Wink
Grafter
Posts: 1,220
Registered: ‎06-04-2009

Re: Sheffield-based Help & Support

a wee typo  chicken  but it doesnt detract from the question i asked
Grafter
Posts: 1,220
Registered: ‎06-04-2009

Re: Sheffield-based Help & Support

yorkshire -forward have now been in touch
Community Veteran
Posts: 17,994
Thanks: 31
Registered: ‎12-08-2007

Re: Sheffield-based Help & Support

We seem to have 2 similar threads on this subject.  Could the other one be merged with this one?  (thread: Smell in his brain by This old man)
Grafter
Posts: 1,220
Registered: ‎06-04-2009

Re: Sheffield-based Help & Support

its ok artmo  w f are resolving the issues  so no more posts
Dabbler
Posts: 11
Registered: ‎08-12-2009

Re: Sheffield-based Help & Support

Nah then ;gerrin rait dahn t' nitty gritty  n' goin off at a tangent as I' ve cum late t' this un
Will that mean more Sheffield people being employed ?
If so I hope they will be from the Blades side of the city, as I dread to think that any percentage of my payments  might be going down hillsboro' way !! (That really hurt my fingers typing that word)
Also, a big get over yourselves to all the whiners who dont now how resolved and resilient Sheffield people are .(they would have made it in if it were humanly possible) 
And thank god you didnt relocate to Adelaide or Brisbane (or even Pakistan) !.
Grafter
Posts: 5,560
Registered: ‎05-04-2007

Re: Sheffield-based Help & Support

Yes, this means we're employing more Sheffield peeps.
As to red or blue persuasion....no comment. Tongue
Dabbler
Posts: 11
Registered: ‎08-12-2009

Re: Sheffield-based Help & Support

Did u have to put that coloured logo at the side - put me right off me cocoa
Obviously with that on the website you must be lookin for  Pulp fans - Common People that is.
Suppose it could be worse like my bruv in law - a follower of LUFC
Highlighted
Grafter
Posts: 5,560
Registered: ‎05-04-2007

Re: Sheffield-based Help & Support

Blue is not *a* colour, its *the* colour Tongue
/shute up before the mods tell me off for going OT  Lips are sealed