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Severe Weather & CSC Resource

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Severe Weather & CSC Resource

Due to the extreme weather conditions and associated travel problems being experienced in the Sheffield area we are operating with minimal staffing levels.
Customers calling today may experience delays in calls being answered. You can see our current wait times here: http://csc.plus.net/
During this period we ask customers to use the ticket system to raise less urgent requests to us, these can be raised through the help & support section of our website http://help.plus.net
Customers throughout the UK will be affected by this weather. We especially draw attention to the fact that broadband connections can be impacted by heavy snowfall and damp conditions. This may temporarily affect broadband sync and speed for some customers.
Once again, if your query is of a less urgent nature then please use our help & support section http://help.plus.net/ to raise a ticket and we'll answer it as soon as possible.
We'll keep this service status updated throughout the week.
Kind Regards,
Chris Parr
Customer Support
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Severe Weather & CSC Resource

Blog now posted regarding the above, as well:
http://community.plus.net/blog/2010/12/01/snowy-weather-and-broadband/
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Severe Weather & CSC Resource

We'll continue to post any updates on this over at our service status page, http://status.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff