Peak time latency spikes

[#1]

I had hoped that this afternoons 20CN capacity increase announcement would cure the speed drops that I have seen for the past few evenings.
[quote=Service status email]
Increase in 20CN Broadband Capacity - Tuesday 12th March
Service: Network Capacity (ADSL/20CN)
Posted: Tue, Mar 12 2013 at 14:20:51
Subject: Increase in 20CN Broadband Capacity - Tuesday 12th March
Today we will be increasing the capacity of our 20CN host links by 320Mbps. It's these host links that we use to deliver bandwidth to customers provisioned in an 'Up to 8Mbps' 20CN product.
The bandwidth has been delivered across all gateways.
We've activated this extra capacity in line with the current budget, customers' usage habits and our projected growth in customer numbers.
Kind regards,
Bob Pullen
Customer Support
!!!  FAIL  !!!

Now not only has the speed started to drop, but today the latency has more than doubled ! 
Before this, the last few days have been big speed drops but latency pretty much OK.
In previous weeks my speed was always >95% of profile, but had huge latency increases.
20CN ADSL, currently on 'pcl-ag05'

[#2]

AndyH, im on ptw-ag02 gateway, been there for last 7 days, with no issues

[#3]

Hey rookey i was on eclipse with 5.7mbps, so plusnet at its worst is better than i had before.
P.S oh i was on ADSL, now its FTTC.

[#4]

rookey -

Quote from: AndyH

.......... I know this isn't the answer you want, but trust me - the vast majority of ISPs wouldn't even give you feedback right now. BT/Sky/TT would be of no use to you right now.

[#5]

Finguz - got some errors showing on your line, may or may not be related to the problem. When you ran the BT speedtest did you run the TAP3 test on the further diagnostic page (you'd be asked to change the username in your router)?
Can you do another disconnect/reconnect and see if it makes any difference and post back please? Just do it once, trying to get some info to see if it matches a pattern I'm seeing.
AndyH - your speeds OK or are you having problems tonight?
purleigh - can you disconnect/reconnect, I think that should sort it so long as you don't get on pcl-ag05, pcl-ag06 or ptn-ag02, looks like they're quite busy on IPSC at the moment but the other 13 all have plenty of spare.

[#6]

Can't get much slower than that.

Hi Dave, I tried twice to run the 3rd test as requested by bt's speedtester but my TG582n first of all wouldn't accept my just entering the bt username by itself so I entered a 0 for the password which seemed to work, and then the router seemed to lock up/freeze, so I had to reboot it both times and both times it reset to the plusnet username and password.
I'm afraid I don't have another router to try atm either.
I'll try a hop now.

[#7]

As requested, one hop ending up on pcl-ag03..



Ran it again to make sure.

[#8]

@ Finguz - Which exchange are you on?
@ dave - All good here. Constantly getting 84-86Mbps throughout the day at the moment. Pings all under 10ms to the normal sites like beeb. Packet loss issue was fixed when BTW upgraded Bradwell Abbey's capacity in eary Feb.

[#9]

Scarborough ( MYSCA ), all green.

Connection has been fine since activation on 28th of last month until the 10th, with a slight hiccup a couple of days earlier.
Now it's dire, but been fine all day of course.
I'll stay put on this gateway in the hope Dave might find something worthwhile, while the Mrs. browses on 4G because this is so slow it's like pulling teeth.

[#10]

Quote from: dave

purleigh - can you disconnect/reconnect, I think that should sort it so long as you don't get on pcl-ag05, pcl-ag06 or ptn-ag02, looks like they're quite busy on IPSC at the moment but the other 13 all have plenty of spare.

That was easier said than done, I kept repeatedly hopping between those you listed.  D'Oh !   

On 'pcl-ag01' I got -

but on 'ptn-ag01' the test was much better and the test progress was nice and even -

I will stick with this for now 

[#11]

Dave you doing any line check for me pls?

[#12]

I don't think the TAP3 test is working properly since the BT checker went from beta to live. The login details Chris gave last week wouldn't allow the speed test to be run (possibly due to the speed test trying to access a site outside the BT whitelist?).

[#13]

Speed is bad for me again this evening BBC Iplayer is unwatchable constant buffering even in low quality stream.

[#14]

Try going to this address http://217.32.105.42/ and see if you're able to run it once you've entered the details. I know there were a few issues last week running a TAP3 test but it should be working.

[#15]

Ok, is a zero ok for a password? The TG582n won't allow me to not enter a password.