Peak time latency spikes

[#1]

Haven't given up!  I was on holiday last week.  I'm just catching up with where we are at.

[#2]

Speed now slowed down even more

[#3]

Same here, currently getting 9mb down, 12mb up, instead of my usual 70 and 16, very annoying when trying to browse, not doing anything intensive

[#4]

Which gateways are you on?

[#5]

20CN, on 'ptw-ag04'
My speedtest earlier collapsed from about 6950Kbps to about 1450Kbps, but has now completely recovered.
I've been on the same gateway all day.
Speedtest/Pingtest displayed latency went up a bit, but nothing too bad, and my TBB graph looks pretty flat - and if anything better than normal.

You can ignore the big blue spike just before 21:00, as that was me doing repeated speedtests !.
The rest of the time is lots of web browsing and watching iPlayer programs.

[#6]

Im on gateway pcl-ag02 and still having slow speeds this evening.

[#7]

@paulmh5 -
Have you just read this entire thread from the beginning ? 
I suppose it is good to see someone with a relevant job title taking an interest in this thread. 
[quote=Profile of "paulmh5"]Paul Hughes
Plusnet Infrastructure Team - Network Design Engineer

[#8]

@purleigh
I’ve been skim reading it for quite a bit, can’t honestly say I’ve read every post/page though as it’s a little on the long side (not that I don’t understand why).
There is an interest being taken 

[#9]

@paulmh5 -
Having read most of this thread, would you like to share with us what your gut feeling is, regarding the underlying causes of the multiple issues being reported in this thread, and what are the next steps are in getting them resolved ?

[#10]

Is there no idea at all where the problem is yet surely there must be unless you need new networker staffs?

[#11]

Is there no idea at all where the problem is yet surely there must be unless you need new networker staffs?

Also any though on offering discounts for effected customers since we paying high prices for something that not right ie market 1 areas

[#12]

I think us disadvantaged customers on 'Market-1' exchanges with 20CN ADSL1 should all receive a free upgrade to "Max Premium". 
That would partly compensate us for already paying more than Market 2&3 customers.
It would give us uncapped upload speed which is otherwise available for free to all ADSL2 customers.
As customers we would know that we are getting the best from our connections, and not being artificially limited to 448Kbps.
It would also be an incentive to the powers that be to increase the pressure on having our exchanges upgraded.

[#13]

As above that is something I never though about but I dont upload much but suppose it comes in handy.  
Come on plus net there so many unhappy customers here. This could possibly also solve my facetime problems too as upload be faster and be more stable.

[#14]

While you're at it PN, you can upgrade me to 330Mb/30Mb......

[#15]

Quote from: paulmh5

There is an interest being taken

After 6 weeks of a service which quite a few customers clearly believe is completely unacceptable, 50 pages on this thread, countless threads on the Broadband & Routers forum, customers threatening to leave, new customers clearly being put off joining (see TBB forum posts), I'd genuinely expect interest to be taken at director level, and significant engineering resource diverted to resolving a fundamental, totally unacceptable network problem. Perhaps this is happening, but if so it's not being communicated to customers, hence the high level of complaints about it on these forums.

Quote from: chrispurvey

Bizarrely it hasn't effected any of the DC team when we have been trying to replicate this which makes it harder.

Quote from: chrispurvey

It's true that we don't know what the exact cause is yet......

Does that mean that nobody in PN has been able to reproduce the fault? The requests for customers to submit wireshark traces and other diagnostic data seems to suggest that. I appreciate load-related issues can be hard to replicate, especially in a test environment, because you have to replicate the load. But the right test conditions exist on the network every evening!