Peak time latency spikes

[#1]

Oh dear, oh dear, oh dear....  This is becoming all too familiar.  On that slippery slope this evening, poor speeds, pings, jitter, everything really:
Gateway: pcl-ag02
Speedtest:

I got faster speeds than this 8 years ago!
Pingtest:

There will be no more TBB graphs as I have grown tired of creating a new one each time I have to gateway jump.  If you (Plusnet) want them, provide me a free static IP and I will oblige, otherwise that's it I'm afarid.
I really have had enough of this every evening, it is totally unacceptable.  MAC has been requested and if this complete shambles is not sorted in 30 days, I'm off 

[#2]

My speeds have been all over the shop again this evening.
I have reconnected my session and am currently on pcl-ag08 which, for now at least, seems ok.

[#3]

Quote from: austinsom

Oh dear, oh dear, oh dear....   This is becoming all too familiar.  On that slippery slope this evening, poor speeds, pings, jitter, everything really: Gateway: pcl-ag02 Speedtest: I got faster speeds than this 8 years ago! Pingtest: There will be no more TBB graphs as I have grown tired of creating a new one each time I have to gateway jump.  If you (Plusnet) want them, provide me a free static IP and I will oblige, otherwise that's it I'm afarid. I really have had enough of this every evening, it is totally unacceptable.  MAC has been requested and if this complete shambles is not sorted in 30 days, I'm off

Where you thinkin going off to?

[#4]

What is worse is that the experienced Plusnet staff have not been on this forum in the evenings to help out with these network problems since last Wednesday or Thursday, have they given up ?.

[#5]

I was thinking that too services gone crap. Staff gone on strike sums it all up

[#6]

@ Purleigh and rookey - The staff do seem to be a bit conspicuous by their absence.  Perhaps there really is nothing they can do? 
@ Rookey - I will PM you, as whilst I am unhappy about the overall Plusnet package I don't think it's fair to start putting other ISP details on here!
I have now gateway hopped and have the following:
pcl-ag03
and got the following results:

Pingtest:

Much better, but I'm not paid to fix my own internet connection am I?

[#7]

I know how you feel why should we do this gateway hop never had to do it till recently am getting fed up now too

[#8]

Quote from: purleigh

What is worse is that the experienced Plusnet staff have not been on this forum in the evenings to help out with these network problems since last Wednesday or Thursday, have they given up ?.

Not at all, we're working constantly to try and resolve this and trying different things. It's true that we don't know what the exact cause is yet......
The speeds you're getting tonight, is that reflected when you're trying to browse/stream/game?

[#9]

@ chrispurvey - Just general browsing has been really sluggish, web sites opening slowly and had difficulty refreshing some pages with timeouts etc.  I daren't try gaming as I will just get shouted at 
Some ping results from my tablet:
--- 11 Mar 2013 20:24:36
PING bbc.co.uk (212.58.251.195) 56(84) bytes of data.
64 bytes from www-vip.telhc.bbc.co.uk (212.58.251.195): icmp_seq=1 ttl=117 time=13.5 ms
64 bytes from www-vip.telhc.bbc.co.uk (212.58.251.195): icmp_seq=2 ttl=117 time=26.5 ms
64 bytes from www-vip.telhc.bbc.co.uk (212.58.251.195): icmp_seq=3 ttl=117 time=22.0 ms
--- bbc.co.uk ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2009ms
min = 13.512 ms
avg = 20.722 ms
max = 26.573 ms
mdev = 5.418 ms
That is OK at the moment, but the pcl gateways seem the most fragile.
Thanks for popping your head over the parapet, I'm sure you guys don't look forward to posting in here, and I for one am sorry that frustration is now starting to boil over.  I appreciate what all of you are doing to try and fix this, but ultimately I can't use the internet as I want, when I want.  This means I'll likely migrate away to get a more reliable peak time service.  If it gets fixed in the next 30 days I'll stay put.  We'all see how it goes

[#10]

[quote=rookey]this gateway hop never had to do it till recently
I wouldn't go as far as that !.
Did you notice that those of us that have been here long time all knew how and when to gateway hop,
which is a clue to there having been widespread problems on previous occasions.
For years, my connection was fine on weekdays, but on Saturdays the speed started to fall noticeably, Sundays were even worse and as the day went on the speeds got lower and lower.  Then miraculously, around 09:00 on Monday morning the speedtest results would suddenly recover.  It was almost as if on weekday mornings, the Plusnet staff would manually reset the system or something, and throughput was restored.  Fortunately gateway hopping often, but not always, recovered much of the lost speed.
These days I can't be bothered, otherwise I would spend too much time wasting my life doing constant speed tests that nobody will do anything about. 
It is still bloody annoying though !   

[#11]

8pm arrives and it's like someone have thrown a switch happens every night
speed down from 51Mbps to under 25Mbps, pings up from 25 to over 70, web sites loading so slow you can make a cup of coffee between them loading.
You are currently connected to gateway ptn-ag03.
This is located in Telehouse North.
Strange on same gateway last night and it was the first time in nearly two weeks that I had no problems but back to problems tonight.
Just a thought if we all stopped payments to PN would they accept we did not know what the problem was why the payments had stopped?

[#12]

I completely appreciate and understand everyone bodys frustration with this. You're not able to use the service you're paying for at the end of the day at the time you're most likely to use it, we're working constantly to fix this and are open and honest with our findings and anything that we are to do in resolving this.
We're tryingto gather as many wiresharks as we can at the moment and ideally 3 or more customers on the same gateway at the same time experiencing this issue. Bizarrely it hasn't effected any of the DC team when we have been trying to replicate this which makes it harder.

[#13]

Quote from: chrispurvey

The speeds you're getting tonight, is that reflected when you're trying to browse/stream/game?

It does effect my internet usage.  It's inconsistent what it effects though.  Before I switched gateways earlier my pings were fine and I could download from Usenet at my line speed of almost 7MB/s.  However everything web related was slow, browsing, downloading an Ubuntu iso, speedtests etc. 
This isn't consistent though, other days other services may be effected.

[#14]

This latest problem (peak time slow down) seem to be first be reported en-masse in the second week of Feb. Prior to that, it was the PCL gateway ping spike problem that was very evident on the TBB graphs. Does this timing link in with any changes made by PN like new hardware/setting changes etc.?
Something else I would like to know is how an end user connects to PN's network from their exchange and BT's network. Is it a fixed route from an exchange when a user connects or can the route change when a user disconnects/reconnects?

[#15]

After a few days of stable speeds, the speed has now gone back into it's slow down mode again.