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Introduction: KirstyA

KirstyA
Newbie
Posts: 9
Registered: ‎04-06-2015

Introduction: KirstyA

Hi, everyone! New person here!
My name is Kirsty, I've been with Plusnet over 4 and a half years now and have been lurking on the forums whilst working in the Sales, Customer Options and House Moves departments (all at once!).
Just wanted to let you know that I'm here to help with whatever I can, and that I'm really looking forward to getting to know you all. If there's anything you need or if you have any questions, please don't hesitate to give me a shout.
See you around the forums  Cool !
8 REPLIES 8
w23
Community Veteran
Posts: 6,342
Thanks: 66
Fixes: 4
Registered: ‎08-01-2008

Re: Introduction: KirstyA

Welcome!  Smiley
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
pjmarsh
Superuser
Superuser
Posts: 3,421
Thanks: 1,093
Fixes: 10
Registered: ‎06-04-2007

Re: Introduction: KirstyA

Welcome Kirsty.  If you've been lurking, I presume you know what you're letting yourself in for!
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anotherone
Community Veteran
Posts: 19,107
Thanks: 422
Fixes: 21
Registered: ‎31-08-2007

Re: Introduction: KirstyA

Hi Kirsty, welcome and good luck. As you've been lurking I expect you've discovered that things seem to be a bit of a challenge at present!
Anyway, I like a lurker Wink
Townman
Superuser
Superuser
Posts: 17,689
Thanks: 7,370
Fixes: 71
Registered: ‎22-08-2007

Re: Introduction: KirstyA

Hi Kirsty,
Welcome to the battlefield.
Its a place which would not be a battlefield if there were not so many issues arising from the areas you've come from.  Cannot help wondering which is the best approach - to have really good experienced people in here managing the issues, or to have the really good people in those back office areas making sure the issues do not arise in the first place?
Anyhow, welcome to the battle, I hope your understanding of how things should work becomes better illuminated by the experience of what goes wrong - especially the misleading provisioning messages arising from when BTw decide to "bounce" (cancel) the order for whatever administrative reason.
Good luck,
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Introduction: KirstyA

Welcome on board friend!  Cool
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Strat
Moderator
Moderator
Posts: 30,731
Thanks: 3,526
Fixes: 519
Registered: ‎14-04-2007

Re: Introduction: KirstyA

Welcome to the front line Kirsty Smiley

Customer and Forum Moderator. Windows 10 Firefox 93.0 (64-bit)

dvorak
Moderator
Moderator
Posts: 26,647
Thanks: 5,170
Fixes: 1,295
Registered: ‎11-01-2008

Re: Introduction: KirstyA

what he said ^^
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
NedLudd
Community Veteran
Posts: 1,898
Thanks: 4
Registered: ‎20-10-2012

Re: Introduction: KirstyA

Welcome aboard KirstyA!  Cheesy
Geoff,
York.