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Introduction Joclark

joclark
Grafter
Posts: 140
Registered: ‎09-03-2015

Introduction Joclark

Hi,
I am Jo, I have been at Plusnet for 4 and a half years and I have come through the Sales,Existing Accounts and Housemoves. So you'll be happy to hear I try keep people as happy as possible Smiley I have gained a lot of knowledge in the years I have been at Plusnet so I should be able to help with most issues which people come across.
You will be seeing quite a lot of me around here in the coming weeks and my work ethic is to work hard and help as many people as I can. So if there is anything you want me to help with give me a shout.
If you want to know anything else just give me a shout  Grin
12 REPLIES 12
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: Introduction Joclark

Welcome Jo.
I see you've already been helping people today so a pretty good start in my opinion.
Call me 'w23'
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dvorak
Moderator
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Registered: ‎11-01-2008

Re: Introduction Joclark

welcome
Customer / Moderator
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Strat
Community Veteran
Posts: 31,320
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Registered: ‎14-04-2007

Re: Introduction Joclark

Welcome aboard Jo.
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Townman
Superuser
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Registered: ‎22-08-2007

Re: Introduction Joclark

Welcome Jo,
As by now you will have realised, nothing gets past us...  Cheesy
To say that you have hit the ground running would be an understatement.  Your background is going to be well exploited around here.
Kevin

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avatastic
Grafter
Posts: 1,136
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Registered: ‎30-07-2007

Re: Introduction Joclark

Welcome Jo-not-Jojo.
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NedLudd
Grafter
Posts: 1,898
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Registered: ‎20-10-2012

Re: Introduction Joclark

Welcome aboard Jo!  Wink
Geoff,
York.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Introduction Joclark

A bit late, but welcome Jo, don't fall overboard in these shark infested waters.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Introduction Joclark

A quick question
What is your official title as I just noticed on a ticket on my account that you are a Complaints Advisor
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Introduction Joclark

Everyone who posts here is a Customer Relations Advisor, we also handle complaints.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Anotherone
Champion
Posts: 19,107
Thanks: 457
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Registered: ‎31-08-2007

Re: Introduction Joclark

Why the different titles? Just to confuse customers or to try and disassociate from forum or other stream activity?
gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,459
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Registered: ‎02-08-2007

Re: Introduction Joclark

Quote from: joclark
Hi,
I am Jo, I have been at Plusnet for 4 and a half years and I have come through the Sales,Existing Accounts and Housemoves. So you'll be happy to hear I try keep people as happy as possible Smiley I have gained a lot of knowledge in the years I have been at Plusnet so I should be able to help with most issues which people come across.
You will be seeing quite a lot of me around here in the coming weeks and my work ethic is to work hard and help as many people as I can. So if there is anything you want me to help with give me a shout.
If you want to know anything else just give me a shout  Grin
Welcome, however we will not really see you unless you are doing house visits.
Just kidding.
Smiley Wink
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Introduction Joclark

Quote from: Anotherone
Why the different titles? Just to confuse customers or to try and disassociate from forum or other stream activity?

Having a job title of 'complaints advisor' is a lot clearer on the other aspect of the role and when this showed up differently we did receive queries as to why we were dealing with complaints.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.