Customer Relations extended hours

[#1]

Hi all,
Following Jess' announcement regarding the changes to the Customer Relations team we can now confirm that starting today we will start trialling extending our working hours.
The team will work in different shifts to ensure that cover is provided between 9:00 - 20:00 Monday to Friday and 9:00 - 18:00 on Saturdays. Sundays will be our day of rest
Even though we won't have a full team working in the evenings between 17:30 and 20:00 we'll still aim to be present across the various platforms (Community, Twitter, Facebook, 3rd party sites and forums, and our official complaints channels), however, the cover won't be as heavy as it is during the day so please be patient with us whilst we make these adjustments.
That being said, this change is subject to change in the future depending on demand. We'll be reviewing the change over the next few months before making any permanent changes and we'll provide any updates along the way to you all.
If you have any questions about this, as always, please feel free to give us a shout!

[#2]

Nice one, Cheers Linn
I wish it every success

[#3]

Quote from: Linn

......... the cover won't be as heavy as it is during the day so please be patient with us whilst we make these adjustments...........

OK time to nominate.  Who's the secret doughnut addict?   

[#4]

I think that may be between ?? & ??
Wonders how many of the Chris's would be in the running

[#5]

Linn,
I hope the extended hours of coverage will not detract from the daytime volume of cover.  The same totals hours spread more thinly has only limited benefit.  There needs to be a net increase in staff hours to deliver real benefit.
Kevin

[#6]

The same total hours, if worked correctly will mean better overall coverage as the team won't come in to as many threads/posts needing instant attention first thing in a morning. It should allow them to work smarter over the day.

[#7]

It is now 18.19 and there are no staff on the Forum so who skived off early then 
To add there is nobody on TBB either

[#8]

eh? Well I can see MattyC, BobP and Adam C here!

[#9]

So they have come back
That is why I specified a time

[#10]

maybe bob made the tea again and they were off recovering from the shock

[#11]

+1

[#12]

I saw them there many minutes before my post and I thought I'd seen Chris as well, who is obviously now back - hello Chris 

[#13]

who isn't CRT..

[#14]

Quote from: Oldjim

.......and there are no staff on the Forum ...........

Chris is still staff, whether CRT or whether in his own time or not  -  you'd refuse help from him would you? or from paulmh5 who I've also seen on here recently?

[#15]

Isn't it amazing
I note at one particular time that there are no staff on the forum and you insist on assuming that I am wrong because they are there at another time