Community Update - Changes are coming!
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Re: Community Update - Changes are coming!
17-03-2016 7:25 PM
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Re: Community Update - Changes are coming!
18-03-2016 7:24 AM
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http://www.forums.bestbuy.com/
https://community.netgear.com/t5/All-Communities/ct-p/English
https://community.sony.co.uk/t5/english-community/ct-p/en
http://www.barclaycardtravel.com/
http://community.skype.com/?category.id=English
https://forums.att.com/
https://forums.lenovo.com/t5/English-Community/ct-p/Community-EN
http://community.myob.com/
http://helpforum.sky.com/
http://forums.verizon.com/
https://community.virginmobile.com.au/
https://www.paypal-community.com/t5/UK-Community/ct-p/UK?profile.language=en-gb
http://community.ebay.co.uk/t5/Discussion-Boards/ct-p/13
https://community.ee.co.uk/
and many more!
See http://www.lithium.com/why-lithium/customer-success/
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Community Update - Changes are coming!
18-03-2016 10:07 AM
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Quote from: jelv What have these communities all got in common?
A complete disregard for their customers.
I'm starting to think that Plusnet will fit right in.
Re: Community Update - Changes are coming!
18-03-2016 11:00 AM
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Some of the companies mentioned @jelv are excellent companies and certainly don't have a disregard for their customers. I don't see the connection between customer service and Lithium
Re: Community Update - Changes are coming!
18-03-2016 3:21 PM
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Re: Community Update - Changes are coming!
18-03-2016 5:00 PM
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Quote from: artmo Some of the companies mentioned @jelv are excellent companies and certainly don't have a disregard for their customers
Maybe I was bit too harsh so I'll join you in saying - some of the companies mentioned - have a complete disregard for their customers.
Re: Community Update - Changes are coming!
18-03-2016 7:33 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Community Update - Changes are coming!
19-03-2016 9:53 AM
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Re: Community Update - Changes are coming!
21-03-2016 1:20 PM
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Quote from: jelv What have these communities all got in common?
For what they do, they take up a lot of screen space and are more focussed on marketing than support?
I'm sure that the Plusnet one will be better though.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Community Update - Changes are coming!
24-03-2016 7:58 PM
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Quote from: Chris we’re aiming for some time in March. When we have a definite date, we’ll share.
With only one week remaining in March and no news of the changeover, will the new forum be going live before April ?
Re: Community Update - Changes are coming!
24-03-2016 7:59 PM
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Re: Community Update - Changes are coming!
25-03-2016 8:21 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Community Update - Changes are coming!
29-03-2016 2:32 PM
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This means that the current community will go in to ‘read-only’ mode from Monday 4th April so the data can be migrated over. You’ll be able to read the posts on here but won’t be able to make any new ones.
Anyone who has logged in to the site in the last 18 months will receive an email over the next day or so with details of the new site.
Re: Community Update - Changes are coming!
29-03-2016 2:58 PM
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Quote from: Chris Anyone who has logged in to the site in the last 18 months will receive an email over the next day or so with details of the new site.
Talk of the devil, it's just arrived.
Re: Community Update - Changes are coming!
29-03-2016 3:03 PM
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Quote from: Chris ...we’ll be going live with the new community site on the 7th April.
This means that the current community will go in to ‘read-only’ mode from Monday 4th April...
Seriously? 3 days with no new posts? I'm going to end up having to talk to the Missus or something! Coudn't you make it a bit quicker - not sure I can handle 3 consecutive days of not ignoring her?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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