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Community Site maintenance - Tuesday 5th March

Plusnet Help Team
Plusnet Help Team
Posts: 13,087
Thanks: 153
Fixes: 54
Registered: 27-04-2007

Community Site maintenance - Tuesday 5th March

FYI some Apache upgrades are being carried out this afternoon along with a few minor config changes.
These will be carried out one server at a time and whereas we don't expect any impact from this we'd advise anyone using the site to remain vigilant.
Thanks,
Adam.
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 Adam Walker
 Plusnet Help Team
4 REPLIES
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Community Site maintenance - Tuesday 5th March

A Service Status would have been helpful, as if we'd been aware, it may have altered the context of the posts in this thread. Feedback may also have been useful as the following day's events could have been some sort of hangover from the work..
Plusnet Help Team
Plusnet Help Team
Posts: 13,087
Thanks: 153
Fixes: 54
Registered: 27-04-2007

Re: Community Site maintenance - Tuesday 5th March

OK, the reason we didn't is that the work affected the community site and hence not a large part of our customer base, hence not something we'd usually consider posting to service status about.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Community Site maintenance - Tuesday 5th March

Well considering the number of customers that help on here, and the number that post anyway, we can end up wasting a lot of time when we aren't aware of such issues. So I think there should be a change of policy. I really don't see what's wrong with a Service Status under Services or Other, which ever is considered to be most appropriate.
Community Gaffer
Community Gaffer
Posts: 5,100
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Registered: 04-04-2007

Re: Community Site maintenance - Tuesday 5th March

I'd have done a SS. 
Kelly Dorset
Broadband Service Manager