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Bye for now!

Superuser
Superuser
Posts: 3,737
Thanks: 2,200
Fixes: 14
Registered: ‎10-04-2007

Re: Bye for now!

Quote from: Linn
I will be joining the Service Improvement & Change team on the 8th of December. 
I'd like to just say "thank you" to everyone for all your support!

Thanks Linn you've been a great asset to the team..
With your personal experience in Community, perhaps you could help persuade  the SIC team why they need to make progress on the raft of longer term problems that cause so much wasted effort for the DCT Grin
launton
Grafter
Posts: 80
Registered: ‎07-08-2014

Re: Bye for now!

Linn your help when I was first connected was exemplary, enjoy your new post and take care.  Thank you!
Community Veteran
Posts: 3,425
Thanks: 19
Registered: ‎18-01-2013

Re: Bye for now!

Best of luck with the new position Linn - it only seems like yesterday that we were welcoming you to the Forum Smiley
You'll leave some big boots (or high heels !) to fill !
Luzern
Seasoned Champion
Posts: 4,291
Thanks: 658
Fixes: 5
Registered: ‎31-07-2007

Re: Bye for now!

All the best
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Moderator
Moderator
Posts: 19,660
Thanks: 3,420
Fixes: 331
Registered: ‎06-04-2007

Re: Bye for now!

Good luck, Linn. Enjoy your new post.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Bye for now!

Quote from: petecov44
Quote from: PeterLoftus
Goodbye and God speed  Smiley

I don't know why they say they are going. They only come back a few days later under a new title.
It's all a bit tragic

That's not really what happens though, does it? It's a completely different role Linn will be moving into so she won't be posting on the Forums anywhere near as much.
Hardly tragic.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: Bye for now!

I'd hope that the 'Service Improvement & Change team' would have a presence on the forums / social media, otherwise they're just going to be out of touch with the current customer experience and expectations or receiving watered down information 2nd or 3rd hand.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Bye for now!

We certainly are checking in on here Avatastic to see what's going on and what we can do to improve things.
Linn is certainly going to be a great addition to this role and hopefully you'll all see the benefits too.
Superuser
Superuser
Posts: 14,507
Thanks: 5,509
Fixes: 31
Registered: ‎22-08-2007

Re: Bye for now!

Hi Chris,
Good to see you back on the forums.
Any chance on an update on how service improvement in respect of the BNGs and service status phone line (especially during an MSO) are progressing please?
Thanks,
Kevin
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Bye for now!

Hi Kevin,
The service status line should now be getting updated. The contact us page and service status page is also getting updated(9th December) along with Jess the Virtual Assistant.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Bye for now!

Quote from: avatastic
I'd hope that the 'Service Improvement & Change team' would have a presence on the forums / social media

The Forums/social media are certainly taken into account to give the Service Improvement & Change team a view of things that need improving, however, it wouldn't be possible for me to maintain the same amount of presence on here as I have done as part of the Customer Relations team.
Thanks for all your kind words everyone! Like I said, I'm sure I'll still pop in from time to time! Smiley
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Bye for now!

Best of luck in the new role!
Roadie
Grafter
Posts: 29
Registered: ‎20-08-2014

Re: Bye for now!

Linn, hope you thrive in the new department, sorry you are leaving "the front line", you've helped so many customers, myself included  Smiley
Hope that you and yours have a very Happy Christmas and a happy and healthy New Year.
kitz
Rising Star
Posts: 819
Thanks: 47
Registered: ‎08-06-2007

Re: Bye for now!

Good Luck Linn.  Wishing you all the best in your new role Smiley