Plusnet don’t care about there customers
18-04-2019 10:32 AM - edited 18-04-2019 10:33 AM
I’m completely fed up with the service of this company almost every month there’s an issue .
Re: Plusnet don’t care about there customers
Welcome to the forums - I'm sorry it's not under better circumstances.
Have you spoken to our Technical support teams at all? Whilst there may be some tech savvy Sales & COT agents - they do not go through the same training as our dedicated tech agents and will not be able to provide the same assistance.
I can see from you RADIUS logs that you have not had a connection since the 15th:
I've performed a WLR3 test and no fault has been found, however, a GEA test shows the router not being in sync ;
Test Outcome CodeGTC_FTTC_SERVICE_1101
DescriptionModem at End User is not synchronised with the RDSLAM port. Check function of modem before submitting fault report
Main Fault LocationCA
Sync StatusOut Of Sync
Downstream Speed0.0 Mbps
Upstream Speed0.0 Mbps
Fault Report AdvisedY
NTE Power StatusUnknown
Voice Line Test ResultPass
Bridge TapNot Detected
Repetitive Electrical Impulse NoiseNot Detected
Estimated Line Length In Metres429.8
Upstream Rate AssessmentVery Good
Downstream Rate AssessmentReasonable
Interference PatternRegular Interference Observed on Week Days
Service ImpactRetrains Observed
Interference Duration Longest OccurrenceFrom 11:30 to 12:00
Interference Observed In Days4
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream Traffic Detected
Profile Name0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
As you can seem it has asked me to check the "function of the router" before raising this to our supplier. This means that we need to do some at home checks with you prior to logging this as a fault.
Can you run through our troubleshooting guides here.
If that doesn't help, the next thing would be to rule your internal wiring out by plugging the connection into your test socket (which is under the faceplate of your master socket) and seeing if the issue persists.This rules out your internal wiring, face plates and extension sockets as being the cause of these loss of connection.
How to locate the test socket and set your connection into it can be found here
If the connection does not reestablish after all these steps, please can you raise a fault to us here