cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Business Customer Service

kalinowski
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2021

Plusnet Business Customer Service

Hi All, is the Plusnet Business customer service still 24/7? I tried reaching out to them via phone and they appear to be closed. 

Normally they would be open at this time but are closed.

16 REPLIES 16
dvorak
Moderator
Moderator
Posts: 28,865
Thanks: 6,419
Fixes: 1,466
Registered: ‎11-01-2008

Re: Plusnet Business Customer Service


Moderators Note


This topic has been moved from My Account/ Billing to Business

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 21,727
Thanks: 8,836
Fixes: 130
Registered: ‎22-08-2007

Re: Plusnet Business Customer Service

@kalinowski 

That is what it says on the tin...

Business support.png

Do you get a message to say it is closed?

You sure that you are ringing business support?

0800 028 0282

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kalinowski
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2021

Re: Plusnet Business Customer Service

Yeah, just rang support again but no option for business anymore just 1 for broadband (no business) and 2 for Plusnet mobile even when pressing 1 and then trying to press 1 again for customer service. I just get a closed message and that's it

dvorak
Moderator
Moderator
Posts: 28,865
Thanks: 6,419
Fixes: 1,466
Registered: ‎11-01-2008

Re: Plusnet Business Customer Service

Were you ringing 0800 028 0282 ?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
kalinowski
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2021

Re: Plusnet Business Customer Service

Yeah, I was, I will try call them now as the automated voice said yesterday that their open from 8am - 8pm

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,222
Thanks: 9,865
Fixes: 1,551
Registered: ‎21-04-2017

Re: Plusnet Business Customer Service

Thanks for flagging that!

Incidentally I replicated this Monday night but I had left the office by then and I wasn't in yesterday to be able to raise the issue. I've discussed with my team leader who used to work in Business Support.

He's checked with his former colleagues who confirm that the support should absolutely be 24/7 still. 

We've raised the issue and we're investigating. As soon as I know more, I'll let you know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
kalinowski
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2021

Re: Plusnet Business Customer Service

I thought so, because when I called the number all I got is the residential options and I had to have a residential customer support employee transfer me to business. I've asked them myself and said that it is 24/7 but no sure why the number doesn't have any business option or directory

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,222
Thanks: 9,865
Fixes: 1,551
Registered: ‎21-04-2017

Re: Plusnet Business Customer Service

Yeah from what I make of this so far, calls to that number don't look to be routing properly

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,222
Thanks: 9,865
Fixes: 1,551
Registered: ‎21-04-2017

Re: Plusnet Business Customer Service

Heya, sorry for the delayed update.

I've chased this up last night and I'm advised that the problem's been raised but we don't know when the 24/7 line will be working again. I'll carry on keeping an eye on this though and let you know when I know more. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
carl0s
Grafter
Posts: 46
Thanks: 10
Registered: ‎09-11-2018

Re: Plusnet Business Customer Service

This is still not resolved. What a joke.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,575
Thanks: 801
Fixes: 205
Registered: ‎27-04-2007

Re: Plusnet Business Customer Service

Hi all, I'm really sorry that this is still an issue, some changes were implemented overnight last night to resolve it so we're keeping an eye on things to make sure that's worked as intended.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kt96
Newbie
Posts: 3
Registered: ‎15-01-2017

Re: Plusnet Business Customer Service

I have problems with my broadband on Saturday night , it is a business broadband and no way to report it to plusnet on any of the numbers!!!!!
I am paying for a 24/7 support what should i do????

kalinowski
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2021

Re: Plusnet Business Customer Service

Just saying, but 24/7 comes as a standard in Business plans, but what I found is that if you call Plusnet business with a different phone it let’s you through
kt96
Newbie
Posts: 3
Registered: ‎15-01-2017

Re: Plusnet Business Customer Service

i do not understand what do you suggest to do?