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IP Profile / Sync Rate

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

IP Profile / Sync Rate

I’ve just been connected to fibre yesterday which was a day early (woooohooooo!)

How early should I worry about my IP profile? I know the FAQ’s say 10 days but I was under the impression that was just for adsl ?

BT Wholesale test shows:

Download speedachieved during the test was - 16.58 Mbps
For your connection, the acceptable range of speedsis 11.89 Mbps-16.99 Mbps .
Additional Information:
IP Profile for your line is - 16.99 Mbps

My guaranteed speed was 27 Sad

Too early to worry or already doomed?
22 REPLIES 22
Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

Just found the FTTC DLM FAQ!

Still concerned it dropped instantly but looks like I need to sit and wait for 10 Days 😐
Mustrum
Community Veteran
Posts: 3,147
Thanks: 824
Fixes: 73
Registered: ‎13-08-2015

Re: IP Profile / Sync Rate

It is not 10 days for fibre.

What speeds does it say you can expect of you put your phone number in the DSL Checker?

How are you checking your speeds, wired or WiFi and with what?

Can you post the details from the Help Desk tab on your router, making sure you hide sensitive info such as username and password?

Are you plugging the router into a filtered master socket, or via an extension?

 

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

Thanks for the reply.

DSL Checker results are attached to the 1st post put i will also paste them here:



BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01777XXXXXX on Exchange DUNHAM ON TRENT is served by Cabinet 5
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date





FTTP on Demand 330 30 -- Available -- -- -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date




Left in Jumper

ADSL Max Up to 1 -- 0.75 to 2.5 Available -- -- -- Yes
Fixed Rate 0.5 -- -- Available -- -- -- Yes
Other Offerings




Availability Date





VDSL Multicast -- -- -- Available -- -- -- --
Premise environment

Status

Bridge Tap U
VRI N
NTEFaceplate N
Last Test Date 18-05-2017

Checking the speed over Ethernet with my pc and bt wholesale speed test.

Help desk tab details attached and also:


Information for Helpdesk agents

When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.

1. Product name: Plusnet Hub
2. Serial number: +082779+NQ72503925
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 01/10/17
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 10:28:06
6. Data rate: 1261 / 17833
7. Maximum data rate: 1261 / 17257
8. Noise margin: 6.0 / 5.4
9. Line attenuation: 12.3 / 33.0
10. Signal attenuation: 12.3 / 33.4
11. Data sent/received: 269.5 MB / 1.3 GB
12. Broadband username: xxxxxx@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-TH3P
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-TH3P
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: b8:ee:0e:df:ab:dc
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

Currently have line filter in service socket so nothing else it connected to the line apart from filter and router.

Cheets,
Craig

Moderator's note by Mike (Mav): Post released from Spam Filter.

Mustrum
Community Veteran
Posts: 3,147
Thanks: 824
Fixes: 73
Registered: ‎13-08-2015

Re: IP Profile / Sync Rate

I can't see the FTTC speeds available, are you able to post a screenshot, or maybe just a simple table ?

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

from he checker? The picture attached was all the info it gave. 

 

Not it sure if you saw my last message, seems to have disappeared.

 

Speed tests were over ethernet from my pc.

 

currently wired filter into test socket, no extensions or phone connected.

 

 

 

Mustrum
Community Veteran
Posts: 3,147
Thanks: 824
Fixes: 73
Registered: ‎13-08-2015

Re: IP Profile / Sync Rate

That really does not make any sense, it does not show that FTTC is available. PlusNet does not do FTTP on Demand, so what product have you got? Yet your router connection shows you are connected to VDSL/FTTC G.933.2 on line 23.

 

Have you recently moved to PN from a LLU supplier, which might be the reason the DSL Checker is not showing the right info? 

 

 

RealAleMadrid
Aspiring Hero
Posts: 2,185
Thanks: 989
Fixes: 45
Registered: ‎07-07-2009

Re: IP Profile / Sync Rate

Well that is very odd, your links show an upload profile that PlusNet do not supply. they only offer 2Mbps or 20Mbps and the checker shows no FTTC available. I don't know what to make of that.Huh

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

It’s business unlimited fibre broadband and phone.

 

It’s an old line that hasn’t been in use for a couple of years reconnected on a new number, the cabinet has only recently been installed (last couple of months) and only been stickered with fibre available for the last two weeks.

Mustrum
Community Veteran
Posts: 3,147
Thanks: 824
Fixes: 73
Registered: ‎13-08-2015

Re: IP Profile / Sync Rate

Then rather than post the results of your phone number, can you use the address checker and post those results? They should provide a better clue as to what you can expect, again, hide any personal information.

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

Still not much use.

 

on Plusnets & bt retail checkers it shows a min of 27mb on the post code.

Mustrum
Community Veteran
Posts: 3,147
Thanks: 824
Fixes: 73
Registered: ‎13-08-2015

Re: IP Profile / Sync Rate

No, it is much better, there is for sure a problem. 

So, one last thing from me, have you done a quiet line test - dial 17070 from a corded phone, and let us know how that goes - depending on the result, report a fault - phone noisy or broadband low speed - phone noisy take priority.  - 

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

Sure will do in the morning but we had an Openreach engineer out last week as initially they reconnected the wrong pair, when he sorted that out the line was perfect on a PSTN check.
Mav
Moderator
Moderator
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Registered: ‎06-04-2007

Re: IP Profile / Sync Rate

Moderator's note:
Moved to Business board as per message#8.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Ordyne
Dabbler
Posts: 13
Registered: ‎01-10-2017

Re: IP Profile / Sync Rate

Spoke to support this morning, IP Profile was set incorrectly, reset but then not much improvement.

 

 IP Profile for your line is - 16.37 Mbps

 

Support have now raised a fault.