cancel
Showing results for 
Search instead for 
Did you mean: 

Faulty ECI Modem?

mattewan
Grafter
Posts: 64
Registered: ‎30-11-2009

Faulty ECI Modem?

Hello,

 

I have submitted a ticket about this - but it would be nice to see if anyone else has had similar issues or whether this is an isolated case.

 

When my ECI modem has been connected for a few days, all of a sudden the connection will drop.  When this happens, the modem will automatically re-connect, but with massive latency and really slow throughput.  It will then be in this broken state until i turn it off and back on.

 

It's not hot, so I doubt it is overheating, and it does the same thing with a different router attached to it, so I can rule out the router as the issue, which I didn't think would be the cause as I don't need to restart the router to get the connection back to normal, I only need to restart the ECI modem.

 

It seems to be getting worse too.... When this originally started happening, it would last a few weeks.  Now, it lasts only a few days.

 

Here is an example of it when it happens:

http://www.thinkbroadband.com/ping/share/1cb80ed8838786d426a7197239dd81bc-24-04-2016.html

 

Here is an example of an ECI Modem restart, fixing the issue:

http://www.thinkbroadband.com/ping/share/564ca88eba43b0ab040186bb23a64a4d-25-04-2016.html

 

Any idea's?  Can I just assume the modem is faulty, or could something else be at play here

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: Faulty ECI Modem?

Hi there, I can't personally recall dealing with a similar case but it does sound like there's an issue with the modem in particular.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team