Emailed VAT invoices
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Emailed VAT invoices
08-06-2014 11:47 PM
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I did raise ticket 86610767 to ask about emailed invoices and got 3 different answers (and an emailed invoice). So I am a bit confused.
My question is:
For business users, is it possible to email a copy of the VAT invoice each month?
Automatically at the same time as the direct debit reminder would be great.
If not, a facilty for me to email invoices from the portal would be OK.
Re: Emailed VAT invoices
09-06-2014 8:18 AM
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https://community.plus.net/forum/index.php/topic,126714.0.html
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Emailed VAT invoices
09-06-2014 8:31 AM
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Plusnet can email the invoice. The customer support guy did just that.
All they need to do is automate it.
Re: Emailed VAT invoices
09-06-2014 9:25 AM
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Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Emailed VAT invoices
09-06-2014 1:11 PM
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It ain't exactly rocket science as a piece of code, but for VAT registered businesses it is (I believe) essential.
There is one way to get around the issue - become a PN reseller, then you should be able to use the supplied tools to do the job.
Chat with business support
0800 028 0282
0300 123 6123
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Emailed VAT invoices
13-06-2014 2:09 PM
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We are building a new billing platform within Plusnet and recognise the feedback you've given. So can't offer this today but we are looking into it.
As an interim Plusnet Partner, our reseller platform may indeed work and give you what you need as an alternate solution. Please send me a PM if you'd like to know more.
Re: Emailed VAT invoices
20-06-2014 6:52 PM
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Re: Emailed VAT invoices
23-06-2014 7:54 AM
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Quote from: AlaricAdair ... is the changing of IP addresses arising from the change of business relationship.
Thanks for the warning.
Re: Emailed VAT invoices
02-01-2015 4:15 PM
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Quote from: Jake Hi,
We are building a new billing platform within Plusnet and recognise the feedback you've given. So can't offer this today but we are looking into it.
As an interim Plusnet Partner, our reseller platform may indeed work and give you what you need as an alternate solution. Please send me a PM if you'd like to know more.
So how's that new billing platform look now, some 6 months after the above post ?
I asked this exact question in the accounts forum, which was moved to this forum, where I see this question has been on-going for just about forever.
Come on plusnet, you are a tech company, how difficult is it to send invoices to your business customers, you are about the only online provider I deal with that doesn't email invoices. Forcing me to go get the invoice every month, or provide non tech staff with the login password to do it themselves, just isn't good enough.
Re: Emailed VAT invoices
02-01-2015 4:17 PM
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Re: Emailed VAT invoices
02-01-2015 4:56 PM
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Does this mean that the new billing (and provisioning) system that's been talked of for several months has been shelved?
Re: Emailed VAT invoices
02-01-2015 5:00 PM
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Re: Emailed VAT invoices
21-01-2015 2:02 AM
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"issue and keep valid invoices - these can be paper or electronic"
One wonders does HMRC consider a VAT invoice as issued, if it is never delivered to the customer, but rather the customer has to request it from a website each time.
Re: Emailed VAT invoices
21-01-2015 7:55 PM
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I've had the same with EE and O2 business mobile contracts. Both charge for paper copies, but send you an email each month telling you that your bill is available to view online.
Re: Emailed VAT invoices
26-01-2015 9:25 AM
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In my job I deal with companies from one man bands all the way up to international companies, and a large proportion of them now email invoices or allow me to login and download a PDF copy, with the majority emailing invoices. I've written our billing system here, and I've been emailing invoices for years.
Plus Net doesn't even make the invoices available to download, I have to print a webpage, how backwards is that!
And to say they need to write a new billing system, this implies they have written the billing system in the first place, so why not modify it?
Come on Plust Net get your act together, the billing systems been blamed for many things over the years, it's about time you got it right!
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