translation please
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translation please
21-04-2011 7:07 PM
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We would like to inform you that your Help Assistant Question [ 41734720 ] has now been returned to the BOT - DSL Logged Faults - Post SFI pool.
It might as well be in Klingon as far as I am concerned.
To add to the problem waited in all day as BT were coming to look for a fault , still waiting. Where do I send my claim for for a waste of my time. Virgin here I come
Joeboy
Re: translation please
21-04-2011 11:59 PM
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Since the day has arrived the ticket has been released from hold and passed back to Plusnet's Broadband Operations Team - DSL (i.e. broadband) Logged Faults section to pick up the BT engineer's notes and decide what action is appropriate next.
It's possible the engineer started his/her investigation at the exchange or cabinet, fixed a fault there, and decided a premises visit wasn't necessary. However in the latter case they should let you know.
If your ticket is still with Plusnet I suggest leaving it for now to avoid it going to the back of the queue; hopefully Plusnet will respond by the weekend (despite holidays). If it's awaiting a response from you it would be appropriate to pass it back with the comment that no engineer visit took place. (I'm assuming the problem hasn't been fixed.)
Re: translation please
22-04-2011 1:00 PM
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Date Download Speed Upload Speed
Today 12:52 330 kbps (41.3kB/s) 290 kbps (36.3kB/s) Share
Yesterday 17:45 327 kbps (40.9kB/s) 303 kbps (37.9kB/s) Share
Yesterday 13:16 332 kbps (41.5kB/s) 304 kbps (38kB/s) Share
Wednesday 21:40 332 kbps (41.5kB/s) 310 kbps (38.8kB/s) Share
Wednesday 15:40 315 kbps (39.4kB/s) 268 kbps (33.5kB/s) Share
Monday 18:03 331 kbps (41.4kB/s) 300 kbps (37.5kB/s) Share
Sunday 21:01 529 kbps (66.1kB/s) 295 kbps (36.9kB/s) Share
Apr 16, 19:29 530 kbps (66.3kB/s) 275 kbps (34.4kB/s) Share
Apr 16, 17:47 534 kbps (66.8kB/s) 301 kbps (37.6kB/s) Share
Apr 16, 15:57 472 kbps (59kB/s) 300 kbps (37.5kB/s) Share
Apr 16, 14:03 474 kbps (59.3kB/s) 285 kbps (35.6kB/s) Share
Apr 16, 13:43 473 kbps (59.1kB/s) 312 kbps (39kB/s) Share
Apr 16, 13:00 472 kbps (59kB/s) 300 kbps (37.5kB/s) Share
Apr 15, 17:35 476 kbps (59.5kB/s) 318 kbps (39.8kB/s)
joe
Re: translation please
26-04-2011 1:19 PM
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According to the latest on your ticket it seems we think the fault is now resolved. Is it ok now?
Jojo
Re: translation please
26-04-2011 8:02 PM
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Joe
Re: translation please
27-04-2011 10:30 AM
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Your current sync rate of 712k should give you a profile of 500k. With an attenuation of 76.8dB I'm surprised you're even getting that to be honest. The profile is currently 350k but your connection will need to be constant for at least 72 hours before it will lift to the 500. Below are your latest connection logs.
Jojo
Re: translation please
29-04-2011 8:22 PM
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Joe
Re: translation please
29-04-2011 11:45 PM
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Regards
Chris
Re: translation please
30-04-2011 1:38 PM
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Joe
Re: translation please
30-04-2011 2:22 PM
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Mathew
Re: translation please
30-04-2011 4:09 PM
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I'm a happy Plusnet customer, and it feels odd to be advising someone to move, but you are in a different position from me....
Hope this helps.
Chris
Re: translation please
30-04-2011 6:42 PM
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Joe
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