too slow to use

[#1]

been in hospital and broadband hardly works couple weeks 

[#2]

Moderator's note:
Duplicate post removed. Double posting is not allowed as per Forum rules.

[#3]

@stathe 

Sorry to here that you have been unwell.

If I recall correctly you are on the end of a very poor ADSL line?

Is your speed below your minimum guaranteed speed?

[#4]

Please put my settings as they were a fewv weeks ago I am 89 and unable to understyand why it is so slow you have dealt with this before I knowv all about my long blinebb and Burrowbridge Justbwant it ass it bwas    Thaanks also send replybnotifications to my e mail  We need plusnet e mail and wired phone     Help thank you

[#5]

Hey @stathe,

Sorry to hear you have been unwell, and I hope things are better. I have checked the Broadband speeds for you and have not found any faults on the line. I can see that for the last 30 Days, the speeds of your line have been averaging 2 Mbps, which should be great for your line.

I do have a couple of questions regarding the setup of your home. 

1) You mention your connection is slow. Is this for all of your devices or just one?
2) The devices that are connected to the internet are they connected wirelessly or with a cable from the back of the router?
3) Are you using any Wi-Fi boosters inside your property?

Look forward to your response.

[#6]

Prior to my hospital stay the speed was in fact usualy at 1-8  I am almost 90 not computer literate so unable ton respond as youb would likeWe have been through this many times unfortunately i have no names but do know it can be improved and must be in myn comunity history Thankmyou

[#7]

as far as I know all connected right  thanks

[#8]

@stathe 

You've been advised before )see https://community.plus.net/t5/Broadband/Very-slow-almost-unusable/m-p/1991482#M369436) that with a line attenuation of 71dB you are very lucky that ADSL works at all.

@Marsh 

Is FTTP or SoGEA available at this location?

If yes, then the best solution for this user might be migration to EE with digital voice FOLLOWING their email service novation to Greenby.  Unless there is a line issue giving rise to the 71dB attenuation seen last year, this line is never going to perform better.  Indeed it is astounding it works at all.

Such are the joys or idyllic rural settings.

[#9]

@Townman 

It appears only ADSL, which is a shame

[#10]

@stathe 

Out of interest have you checked the OR site to see if they have any plans for your property - www.openreach.co.uk

Brian

[#11]

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@Marsh wrote:

It appears only ADSL, which is a shame

---

So what will happen when PSTN is withdrawn, since Plusnet don't offer SOADSL?

[#12]

@corringham 

Then the account will have to move to an ISP such as BT/EE, who will have a SOTAP product. Just like customers who want to keep a combined broadband/phone service/

[#13]

I don't think EE offer SOADSL - they certainly don't in my ADSL only area.

And I'm also not certain BT will commission a sub 2Mbps ADSL line (maybe not sub-USO?) as in theory I could get a ~6Mbps ADSL connection but BT direct me to EE 4g (15Mbps for £53+pm or 30Mbps for £75+pm) and that doesn't offer VoIP.

[#14]

Thank you but I dont understand the workings and will try to stay Plusnet until the end

[#15]

I dont understand any of this but we want e mail and wired phone so will hang on