too slow to use

[#1]

@stathe You need to attach the log to a post - the 'paper clip' icon on the bottom left of the the reply window - we cannot access it while it is on your machine.

[#2]

@stathe Hi!

Looking at line tests you appear to be currently at around 2.00 Mbps Download and 1.00 Mbps Upload.

I took a look at the expectation for you line and it shows as around 1 Mbps.

From what I can see your connection speed has not changed over the past 25 days or so.

I can see you spoke with one of the agents in our technical team last month, what did they do with you?

Their note wasn't details enough for me to fully understand what happened on that contact.

Thanks,

Lex

[#3]

I've looked at @stathe 's problem before.

The only Openreach service available is the existing 2Mbps ADSL which is operating as good as can be expected, and slightly better than neighbouring properties.

Looking at non-Openreach alternatives -

The ONLY nearby AltNet FTTP, at four properties just down the road (shown on TBB map below), is Wessex Internet,

but I tried @stathe 's postcode and chose a few addresses, but Wessex don't appear to quite reach far enough.

I also researched "Fixed Wireless" providers, and again Wessex fixed wireless was the only provider nearby, but again not reaching @stathe 

It might be worth @stathe  using the Wessex FTTP postcode checker with the exact address, or call and ask.

The only solution I could find was to use a 4G mobile broadband router with an external aerial, as both EE and Three appear to have good 4G coverage (depending on exact location).

Maybe look at what is involved with the Broadband Universal Service Obligation (USO) ?

    Ofcom : Broadband USO need to know 

    BT broadband USO 

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[#4]

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@outcast wrote:

Maybe look at what is involved with the Broadband Universal Service Obligation (USO) ?

    Ofcom : Broadband USO need to know 

    BT broadband USO 

.

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I tried that before FTTP turned up (an ADSL 2.1Mb line) - and just got told to use 4G and external antenna.

That despite the neighbours all getting ~ 8Mb as they were on the better bit of cable.

It does not get you 'Broadband' it directs you at 'Internet at any price you will need to pay'

Except for very remote areas it is a fobbing off system

[#5]

I've heard of very few successful USO installations - 4G with an external antenna get almost every location in the UK a 10Mbps connection. Those areas that can't get 4G at all will be way above the £3400 limit, so the ECCs will be unaffordable.

However, even a 10Mbps connection is effectively unusable these days (I gave mine up some years ago in favour of 4G, and then FTTP when it became available).

[#6]

The other option available to @stathe that hasn't been discussed so far, is satellite broadband, which given @stathe 's relatively remote location, might be worth investigating, as broadband and mobile operators are unlikely to be in any hurry to upgrade that sparsely populated area to give anything better than minimal coverage.

For example, Brdy - https://brdy.com/uk/ 

offers -

... and putting @stathe 's postcode in to their availability checker says -

Another satellite provider to consider is Freedomsat - https://www.freedomsat.co.uk/satellite-broadband-for-home 

with -

... unfortunately Freedomsat don't have a postcode checker, so I can't verify coverage for @stathe , but what are the chances of not being in a coverage zone when located in Somerset ?.

If @stathe is interested, then use their online contact form here - https://www.freedomsat.co.uk/contact 

.

[#7]

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@corringham wrote:

Those areas that can't get 4G at all will be way above the £3400 limit, so the ECCs will be unaffordable.

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It is £3400 per property, so some leeway for say a dozen 'properties' in a deep valley might support a budget to around £50k chipping in a bit each.

[#8]

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@mwwagain wrote:

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It is £3400 per property, so some leeway for say a dozen 'properties' in a deep valley might support a budget to around £50k chipping in a bit each.

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It is per property but in the OP's case his is the only property that has a sub-USO connection.

Also, the ECCs can be very large. Before altnet FTTP reached my property OR wouldn't even do a survey as they said the costs would "obviously" be over £100K - I am yards from the main FTTP tunk that runs between exchanges, with clear ducts (at the time anyway). Hoiwever the FTTP handover exchange is 11 miles away (as the cable goes) so it would need a lot of fibre!. There are still no OR plans for my area - and I suspect there never will be. Most (but not all)  nearby properties are lucky enough to have Gigaclear FTTP available now.