Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
ticket #68861462
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: ticket #68861462
- « Previous
-
- 1
- 2
- Next »
Re: ticket #68861462
20-06-2013 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi npr,
I can see that things don't seem to be moving along as well as you'd like. I'm happy to take personal ownership of this fault for you and try to get some movement on it?
I can see that things don't seem to be moving along as well as you'd like. I'm happy to take personal ownership of this fault for you and try to get some movement on it?
Message 16 of 20
(223 Views)
Re: ticket #68861462
20-06-2013 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris, that would be much appreciated.
Message 17 of 20
(223 Views)
Re: ticket #68861462
20-06-2013 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem.
Your line is still failing when testing it so I've arranged for an engineer to visit the Local Network to get this sorted out for you. I've also pushed the escalation to Team Manager level to try and apply further pressure to get this sorted out for you.
I'll keep you updated with further information as and when I get it. I believe I dealt with this fault previously so I'm a little unhappy, as you are, that the issue is still evident. Bear with me though, I'm confident we'll get this sorted for you!
Your line is still failing when testing it so I've arranged for an engineer to visit the Local Network to get this sorted out for you. I've also pushed the escalation to Team Manager level to try and apply further pressure to get this sorted out for you.
I'll keep you updated with further information as and when I get it. I believe I dealt with this fault previously so I'm a little unhappy, as you are, that the issue is still evident. Bear with me though, I'm confident we'll get this sorted for you!
Message 18 of 20
(223 Views)
Re: ticket #68861462
20-06-2013 11:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
Yes you did deal with this before. Then I was getting about 20mbps down and 1.5 mbps up, eventually we both agreed it was unlikely to get BT to improve this.
Since then my up speed has deteriorated to around 0.6 mbps, down remained constant at around 20 mbps.
After last weeks BT visit my downstream has now reduced to around 17 mbps with no improvement in up stream.
The BT guy did admit that my line is aluminium all the way to the cabinet and it's that which is blocking the higher frequencies.
Regards
npr
Yes you did deal with this before. Then I was getting about 20mbps down and 1.5 mbps up, eventually we both agreed it was unlikely to get BT to improve this.
Since then my up speed has deteriorated to around 0.6 mbps, down remained constant at around 20 mbps.
After last weeks BT visit my downstream has now reduced to around 17 mbps with no improvement in up stream.
The BT guy did admit that my line is aluminium all the way to the cabinet and it's that which is blocking the higher frequencies.
Regards
npr
Message 19 of 20
(223 Views)
Re: ticket #68861462
20-06-2013 11:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me.
Interesting. Well, I'll work to get the speeds back to where they were for you!
Interesting. Well, I'll work to get the speeds back to where they were for you!
Message 20 of 20
(223 Views)
- « Previous
-
- 1
- 2
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page