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speeds on premium

kwack
Grafter
Posts: 62
Registered: ‎30-10-2007

speeds on premium

Currently getting up to 2mb download and 0.5mb upload.
Shouldnt I be getting better than this as the advertising says up to 20mb?Huh
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: speeds on premium

Please provide the stats from your router - speeds, attenuation and noise margin
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: speeds on premium

As you're in the progress of migrating from our old LLU platform over to 21CN, it's not easy for me to get hold of your line stats. If you can give the information Jim asks for that would be a great starting point.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: speeds on premium

The IP Profile reported by the BT speedtest and current line speed reported by https://portal.plus.net/my.html?action=data_transfer_speed might reveal the reason!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: speeds on premium

Quote
The IP Profile reported by the BT speedtest

They are most likely going to be unable to run that, as the order to move back from Tiscali LLU to 21CN hasn't yet completed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff