speed drop
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speed drop
06-05-2015 1:02 PM
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i spoke with "sid" on a chat utility i cannot now find and the speed went up to 14mbps. it subsequently dropped and has stayed at a miserable 2.5 and less for over a week. it's almost impossible to stream video smoothly.
i'd like to know a) why was my static ip changed?
b) would ditching the static ip help improve speeds?
c) is the change of static ip responsible for the dismal speed?
d) "Estimated line speed:
There's no speed estimate currently held on your account." can this be rectified?
Re: speed drop
06-05-2015 1:22 PM
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Quote a) why was my static ip changed?
We had to free up a range of IP addresses that were being used by customers to expand our network.
Quote b) would ditching the static ip help improve speeds?
No
Quote c) is the change of static ip responsible for the dismal speed?
No
Quote d) "Estimated line speed:
There's no speed estimate currently held on your account." can this be rectified?
I've carried out some work which should resolve this.
The last agent you spoke with reset the line which increased the speeds however they've gone back down again.
I'd recommend going through our troubleshooter using the link below as there could be a issue with the line.
https://faults.plus.net
Re: speed drop
06-05-2015 11:58 PM
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Re: speed drop
07-05-2015 10:08 AM
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Re: speed drop
09-05-2015 4:35 AM
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"Estimated line speed:
7Mb (This may vary between 6Mb and 8Mb) - Checked on 2015-05-06 14:17:21
Current line speed:
7.1 Mb"
however, my speed is still just under 3mbps.
i switched the router off for a few minutes, but that changed nothing.
i'll wait to see if it changes over the next few days.
Re: speed drop
11-05-2015 3:44 PM
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Before booking this though, I wanted to double check you had tried your master/test socket, as the SNR value is extremely high.
Re: speed drop
12-05-2015 5:14 PM
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Re: speed drop
15-05-2015 11:26 AM
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he changed the socket and i think the one he has put in is one of those master sockets folk speak of.
Re: speed drop
15-05-2015 11:33 AM
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Quote he also showed me on the router application that i was geting 14mbps. still the speed test shows just under 3mbps and he concluded that plusnet is capping the line.
I'm not sure where he's got that from as the line is still in sync at 2839, hence the lower speeds. The numbers of errors on the line has dropped significantly though so I'd be happy to now reset the line.
I'll go do that now.
Re: speed drop
15-05-2015 11:45 AM
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Re: speed drop
15-05-2015 11:48 AM
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Just for completeness, I've checked the profile on our side and it's not putting any restrictions on your line.
The reset I've performed has gone through, can you log in to the router and hit disconnect and then connect.
Re: speed drop
15-05-2015 12:54 PM
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Re: speed drop
15-05-2015 3:35 PM
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The engineer hasn't passed the job back yet so there isn't anything I can do at present but once they have we can investigate further.
Re: speed drop
15-05-2015 5:08 PM
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i'll watch over the next few days to see that it continues to behave itself.
Re: speed drop
15-05-2015 5:28 PM
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