part fibre broadband

[#1]

i been a customer here for 25 years im trying to see if i can upgrade to the part fibre broadband but im just running around in circles i dont want any disruption in the house fitting new tech inside and outside i just want to upgrade.

[#2]

What service do you currently have, @carlhodgkinson , and what router?

To check what is available to you, enter your phone number into here: https://www.broadbandchecker.btwholesale.com/#/ADSL

[#3]

@carlhodgkinson 

Be a bit careful what you do.

if nothing has changed in 25 years you were probably a fairly early ADSL cusomer with a landline.

Do you need a landline?

Any change with Plusnet will result in you not having a landline.

BT (rather than Plusnet) will sell you a service with a landline which may or may not be delivered using the existing copper line into your house.

In some places, full fibre is the only service now available. This will involve some "new tech". 

[#4]

no i dont need a landline anymore i'm just after the part fibre as i dont want tthe extra tech.

[#5]

@carlhodgkinson If you provide the information requested in post #2, we can advise you - without it we are rather limited.

[#6]

Not requiring a landline simplifies matters considerably.

If you go to "offers & upgrades" in the Plusnet "member centre" what do you get offered?

If everything says "Full Fibre" then there is a reasonable chance that "Full Fibre" is the only service available at your address.

As a check try the Openreach checker

https://www.openreach.com/fibre-checker

If it shows "Fibre to the Cabinet Broadband" available as well as "Copper Broadband" it should be possible for you to have the upgrade you want.

For my address I only get offered "Full Fibre" and "Copper Broadband", so, as I used to have "Fibre to the Cabinet Broadband" (FTTC), I assume that either the cabinet serving my address is full or Openreach are no longer selling FTTC as full fibre is available.

[#7]

@markhawkin  To save the OP from possible confusion and running around in ever decreasing circles, FTTC is no longer available but SOGEA is the replacement, basically the same thing with no phone service.

[#8]

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@RealAleMadrid wrote:

@markhawkin  To save the OP from possible confusion and running around in ever decreasing circles, FTTC is no longer available but SOGEA is the replacement, basically the same thing with no phone service.

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However a retail ISP rarely uses either of those terms !

FTTC/SOGEA/part-fibre is often called 'Fibre' and is the copper to house technology.  If coming from a historical ADSL even that may need a new router.

FTTP / full fibre is the one with fibre to the house hole drilling and an ONT to be looked after, as well as a new router

[#9]

@carlhodgkinson 

The answer to your question depends entirely on whether or not your Exchange is a "Fibre Priority Exchange" - if it is and Full Fibre (FTTP) is available then that's all you can get.

If it's not, then a transfer to a SOGEA (FTTC) line will be allowed - this is the one that needs no work at your property.

Both options would require a new contract.

Try logging into your PN Members Portal and see what upgrades are available to you. This would give an answer. Or phone the PlusNet Customer Options Team on 0800 013 2632.

Brian

[#10]

@mwwagain  The terms that ISPs use are often not technically correct, however the broadband checker certainly does use FTTC and SOGEA. The OP appears to not be responding to requests made on this thread.

[#11]

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@bmc wrote:

If it's not, then a transfer to a SOGEA (FTTC) line will be allowed - this is the one that needs no work at your property.

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I know no more than you regarding Plusnet policy, but the availability checker advising that SoGEA is available does not by definition mean that Plusnet will provide it. No doubt they are being encouraged to persuade customers to upgrade to Full Fibre.

I agree with you, regardless of whether Plusnet will offer SoGEA on their offers page, the only way to find out is to ring the COT and ask.

I note here: https://www.openreach.co.uk/cpportal/products/the-all-ip-programme/stopsell-updates/ That there are already 1041 Exchanges on the stop sell list, with another 598 due to be added by August next year.. 

[#12]

well looks like come 2027 i wont be having broadband then because they are stopping my type of broadband and i dont want some huge horrble white box on the outside of my house.

[#13]

@carlhodgkinson It is a small grey box (4" x 4.1/2") and totally unobtrusive.

[#14]

@carlhodgkinson 

Have you phoned the PlusNet COTS people to ask what your options are (see post #9)?

No work is required fro a SOGEA connection and, as stated, the external box is quite small. The internal box is about the size of a wall mounted telephone socket. See

https://support.aa.net.uk/Openreach_FTTP_ONT

Brian

[#15]

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@carlhodgkinson wrote:

well looks like come 2027 i wont be having broadband then because they are stopping my type of broadband and i dont want some huge horrble white box on the outside of my house.

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As you don't want a 'landline' then I assume you use a mobile network for calls.

You could just get internet access via mobile as well.  Then there's no external boxes - you just need to remove the copper wire 'accidentally'.

You are likely to be able to set the location of the external box by telling the installer 'the only power is if you go in here', depending on where the wire arrives and the property configuration.

It is not a white box of the type used for electricity meters, keep an eye out when walking around to see other people with fibre installations..