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new customer, broadband not live yet as promised.

PM
Newbie
Posts: 9
Registered: 22-05-2014

new customer, broadband not live yet as promised.

Morning,
My broadband was supposed to be live as of midnight but still no text or email from you guys. Tried phoning support on 03451400200 but seems to be a problem connecting to that number today. Can someone please look into why my broadband isn't live.
PM
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: new customer, broadband not live yet as promised.

Hi PM,
Welcome to our community forums.
Apologies that you order hasn't completed on the day we said it would. There is a capacity issue at your exchange, unfortunately we didn't receive notification for this. I've added a ticket to your account which explains in further detail.
The 0345 number should have been working, could you call other numbers OK?
PM
Newbie
Posts: 9
Registered: 22-05-2014

Re: new customer, broadband not live yet as promised.

Morning Chris,
Yes the 0345 number connected but just got dead air. Other numbers working. Strange.
Will look at ticket. Thanks.