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new customer, broadband not live yet as promised.

PM
Newbie
Posts: 9
Registered: ‎22-05-2014

new customer, broadband not live yet as promised.

‎22-05-2014 9:00 AM

Morning,
My broadband was supposed to be live as of midnight but still no text or email from you guys. Tried phoning support on 03451400200 but seems to be a problem connecting to that number today. Can someone please look into why my broadband isn't live.
PM
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chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: new customer, broadband not live yet as promised.

‎22-05-2014 9:49 AM

Hi PM,
Welcome to our community forums.
Apologies that you order hasn't completed on the day we said it would. There is a capacity issue at your exchange, unfortunately we didn't receive notification for this. I've added a ticket to your account which explains in further detail.
The 0345 number should have been working, could you call other numbers OK?
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PM
Newbie
Posts: 9
Registered: ‎22-05-2014

Re: new customer, broadband not live yet as promised.

‎22-05-2014 9:52 AM

Morning Chris,
Yes the 0345 number connected but just got dead air. Other numbers working. Strange.
Will look at ticket. Thanks.
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