my broadband conection is very slow,any ideas why?
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my broadband conection is very slow,any ideas why?
02-04-2008 6:51 PM
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Re: my broadband conection is very slow,any ideas why?
02-04-2008 7:17 PM
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Re: my broadband conection is very slow,any ideas why?
02-04-2008 7:59 PM
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Also post what it says under connection settings -> high speed broadband on the member centre.
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:04 PM
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Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:07 PM
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Quote from: Peter Also run a bt speedtest to get your IP Profile.
Also post what it says under connection settings -> high speed broadband on the member centre.
Your High-speed Broadband Service
Your current broadband speed is 1500 Kbps
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:07 PM
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Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:08 PM
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We need the upstram and downstream sync rate, SNR (signal to noise or margin) and Line attenuation.
Then do the things I suggested.
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:12 PM
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Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:01:02:38
Line Coding Trellis Off Line Up Count 4
Statistics Downstream Upstream
Line Rate 2432 Kbps 448 Kbps
Noise Margin 15.0 dB 20.0 dB
Line Attenuation 53.0 dB 31.5 dB
Output Power 17.4 dBm 11.9 dBm
K (number of bytes in DMT frame) 77 15
R (number of check bytes in RS code word) 14 16
S (RS code word size in DMT frame) 2 8
D (interleaver depth) 8 2
Super Frames 221072 221070
Super Frame Errors 88 68
RS Words 7516466 1879095
RS Correctable Errors 3443 42
RS Uncorrectable Errors 570 0
HEC Errors 82 0
OCD Errors 1 0
LCD Errors 0 0
ES Errors 0 0
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:15 PM
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You need to raise a speed fault with PN via http://faults.plus.net and ask for your target SNR to be reset back to 6dB.
An IP profile of 1500 more or less correct for the a DS sync rate you have - it should really be 2000.
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:24 PM
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Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:41 PM
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go to Kitz web site: www.kitz.co.uk
On the home page click on the "Broadband Availability Checker" and enter your phone number and postcode when asked.
Post the results back here, removing any obviously personal stuff (e.g. postcode)
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:44 PM
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Tickets can be seen and raised via help & support -> Help assistant, and tickets can be seen via help & support -> My Questions. You may need to view closed questions.
Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:50 PM
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Re: my broadband conection is very slow,any ideas why?
02-04-2008 8:58 PM
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You did say when raising the fault this is a target SNR fault. If not, raise a ticket and say your target SNR is at 15dB and needs to be lowered back to 6dB.
Re: my broadband conection is very slow,any ideas why?
02-04-2008 9:31 PM
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