last chance plusnet
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- Re: last chance plusnet
last chance plusnet
25-10-2014 3:21 PM
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Re: last chance plusnet
25-10-2014 3:34 PM
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Are the drops on the BB happening everytime you have an incoming call?
Who do you pay line rental to? What did the engineer do when he attended, I wonder why he didn't change the Master socket Do you have a Master Socket like the one on the left?
Re: last chance plusnet
25-10-2014 3:50 PM
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Profile Info: WBC 576K - 1M Medium delay (INP 4) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 10.3 17.5
SNR Margin: 5.6 29.0
Errored Seconds: 0 0
HEC Errors: 0
Cell Count: 41 41
Speed: 1252 1150
Maximum Stable Rate (KBPS): 21568 Fault Threshold Rate (KBPS): 17254
Mean Time Between Retrains (Seconds): 24721 Mean Time Between Errors Upstream (Seconds): 499
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 86400
CLT: Failed LOOP
NIC: Pass
I was advised to disconnect everything except the router and plug it directly into the master socket which I did. This cleared the loop but there were 11 drops in 72 hours so obviously didn't solve the problem. Then an engineer was booked for 17th october as due to work I cannot have any time off until january and this was the only day I could accomodate an appointment although it meant losing half a day of my last holiday this year.
The engineer didn't bother to show up so I cannot comment on what he would or would not have done.
I then updated PN and got a response which basically said I had a loop fault and the engineer would never have been sent because of this so they knew he wasn't coming and couldn't be bothered to tell me. I had plugged my handset back in the morning of the appointment to be sure that I wouldn't miss any calls coming in in case there was a problem. Its a standard handset, no display but it is about 10 years old.
No mention of the loop was made previsouly and it wasn't until I went back through the thread myself that I spotted it was there, I'm not really technical. The latest response gave me this info:
KBD
Profile Info: WBC 160K - 24M No delay (INP 0) 3dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 8.5 14.0
SNR Margin: 7.6 3.0
Errored Seconds: 0 1
HEC Errors: 0
Cell Count: 16 16
Speed: 1131 22678
Maximum Stable Rate (KBPS): 21568 Fault Threshold Rate (KBPS): 17254
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 28779
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 1016
Copper Line Test
Circuit ID: CBUK91898793 Service ID: BBEU13373013
Telephone NO.: NA Test Executed On: 21-10-2014 15:37:29
Status: Fail MFL: CA OR Test ID: dys00556app04:210872058
Test Outcome: FAULT - Loop (Rectified) DTR: T024
Copper Test Details
A to E B to E
Capacitance: 46 NanoFarad 46 NanoFarad
DP Line Length Estimate: 461 Metres DN Line Length Estimate: 461 Metres
Celerity: 20 dB Line Loss:
Line Stability:
Fault Report Advised: Y
Service Level: 2
SummaryProblem Explanation: [NF03] The Copper Line test has failed. MFL :- (CA)
Resolution/Recommendation: BTW cannot progress this fault as the root cause is the PSTN failure. Please report to your Copper Line Service Provider.
An engineer would not have been dispatched due to the CLT failure with CA code = Customer Aparatus
Yes my socket is like the pone on the left in the photo although I don't think it says open reach but BT? It seems to drop on every incoming call, not immediately though, about 5-10 seconds after. The BB light flashes and then it goes off and then comes back on red. It doesn't seem to happen on outgoing calls and its not the 1571 service causing the problem as that has always been there and it will reconnect even if I leave a message.
ETA; CDS also said there was no problem with the line from the exchange to me and my line rental is paid to PN
Re: last chance plusnet
25-10-2014 3:57 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: last chance plusnet
25-10-2014 3:59 PM
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Re: last chance plusnet
25-10-2014 4:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: last chance plusnet
25-10-2014 4:06 PM
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Re: last chance plusnet
25-10-2014 4:08 PM
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I can only guess that unluckily when a repeat CLT was done, the fault wasn't showing.
So repeat CLTs will need to be done to "catch" it.
I'm wondering if when you are called on the landline, the calling party is getting what's called "ring-trip" - the ringing stops before you pick up the phone (they also get an answer signal (which leads to call charging when not inclusive).
Re: last chance plusnet
25-10-2014 4:14 PM
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Can you check your Current Line speed (Login required)
Re: last chance plusnet
25-10-2014 4:17 PM
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Yes I know why the speed was reduced but that isn't much help to me when I am paying for a service that I am struggling to use.
Re: last chance plusnet
25-10-2014 4:23 PM
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Phone exchange:
HARVINGTON
Estimated line speed:
17Mb (This may vary between 15.5Mb and 19Mb) - Checked on 2014-09-21 19:21:41
Current line speed:
19.7 Mb
yet I only have 1meg and sometimes this drops down to about 0.8. I am on plusnet unlimited and I have no idea when the exchange was changed to that sort of speed as we were told it wasn't going to happen.... but then we were also told we weren't getting fibre and suddenly its here
Re: last chance plusnet
25-10-2014 4:46 PM
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You could also run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image).
Re: last chance plusnet
25-10-2014 4:54 PM
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FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
1.15 Mbps
0 Mbps 1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.15 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: last chance plusnet
25-10-2014 5:21 PM
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Be prepared for banding to get re-applied in the meantime if you get a lot of drops, but it shouldn't be as severe in the first instance.
btw, what modem/router(s) are you using?
Re: last chance plusnet
25-10-2014 5:29 PM
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its a technicolour router TG582n
ETA I was told last week that I needed a phone engineer not a BB engineer and its ok cos they are less likely to "not show up" this was after they told me it was my equipment which then begs the question do they even have a clue wtf is wrong with my broadband? Or are they just clutching at straws. Either way it makes no difference as I told them in september I only had one day I could accommodate a visit and they failed to show so my only option now is january as they don't work weekends. This would make it a total of 4 months with a product that is of little use to me
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