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internet router keeps going orange randomly

wwffan2
Dabbler
Posts: 24
Registered: ‎19-05-2014

internet router keeps going orange randomly

yesterday

hello any help would be appreciated please

internet router over last weeks keeps randomly going too orange light.

last night we had this issue for an hour and then internet came back

this has happened again this morning randomly.

please can you check my line and advise what is transpiring.

thank you

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MisterW
Superuser
Superuser
Posts: 19,350
Thanks: 8,470
Fixes: 556
Registered: ‎30-07-2007

Re: internet router keeps going orange randomly

yesterday

Report a fault using the BOT as described here https://www.plus.net/help/report-a-problem/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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bakerboy83
Newbie
Posts: 1
Registered: yesterday

Re: internet router keeps going orange randomly

yesterday

Hi, could you confirm what firmware version your Plusnet Hub is on?

It should be either v0.10.00.04201-PN or v0.11.01.11071-PN (which I believe is a new version on trial to few Hubs).

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