internet connection dropping all the time
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- Re: internet conne ction dropping all the time
internet connection dropping all the time
22-06-2013 6:29 PM
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I wonder if somebody could shed some light into my issue
my internet connection is dropping out all the time
its getting annoying now :-[.. upload and download speed is fine when its working
router used is Technicolor TG582N
also notice sometimes the router internet indicator has the red led on as suppose to green even though its still working
thx a quick response would be much appreciated
Re: internet conne ction dropping all the time
22-06-2013 6:39 PM
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I'm really sorry to hear that you're having a terrible time with your broadband. Do you notice the broadband light flashing when the connection drops or is it just the internet light?
In the first instance I would certainly look at connecting an alternative micofilter ( http://www.plus.net/support/broadband/microfilters-how-and-why.shtml ) and if the issue persists, connecting your equipment into your Test Socket ( http://www.plus.net/support/broadband/master-socket-guide.shtml ).
Please let us know if there is anything further we can do to help.
Re: internet conne ction dropping all the time
22-06-2013 7:09 PM
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thx for the quick reply
this a new router, microfilter as supplied by PN (about 3 months ago)
and I have also change the cable from the wall socket to the microfilter just to eliminate it
with regards to the LED light on the router the Internet, Ethernet and broadband as well as wifi goes off
looks like the router is restarting /rebooting
this is earlier event logged from the router if it helps
Jun 22 18:12:52 LOGIN User admin logged in on [HTTP] (from 192.168.1.104)
Info Jun 22 18:12:11 LOGIN User admin logged in on [HTTP] (from 192.168.1.104)
Info Jun 22 18:11:35 FIREWALL event (1 of 1): deleted rules
Warning Jun 22 18:11:35 PPP link up (Internet) [212.159.118.107]
Info Jun 22 18:11:34 PPP CHAP Chap receive success : authentication ok
Info Jun 22 18:11:34 PPP CHAP Receive challenge (rhost = PTN-AG01)
Info Jun 22 18:11:33 PPP CHAP Receive challenge (rhost = bras-red10.pe)
Info Jun 22 18:11:20 xDSL linestate up (ITU-T G.992.5; downstream: 10305 kbit/s, upstream: 1184 kbit/s; output Power Down: 19.1 dBm, Up: 12.8 dBm; line Attenuation Down: 38.0 dB, Up: 19.5 dB; snr Margin Down: 3.1 dB, Up: 6.3 dB)
Info Jun 22 18:10:53 xDSL linestate down
Warning Jun 22 18:10:36 PPP link down (Internet) [212.159.118.107]
Info Jun 22 18:10:27 xDSL linestate down
Info Jun 22 18:09:57 xDSL linestate down
Info Jun 22 18:09:37 FIREWALL event (1 of 1): modified rules
Info Jun 22 18:09:37 FIREWALL event (1 of 1): created rules
Info Jun 22 18:09:37 xDSL linestate down
Info Jun 22 18:05:33 SNTP Synchronised again to server: 212.159.13.50
Info Jun 22 17:05:33 SNTP Synchronised to server: 212.159.13.50
Info Jun 22 16:05:33 SNTP Synchronised to server: 212.159.13.49
Info Jun 22 15:05:33 SNTP Synchronised to server: 212.159.13.50
Info Jun 22 14:05:33 SNTP Synchronised to server: 212.159.6.10
Info Jun 22 13:05:33 SNTP Synchronised to server: 212.159.13.50
Info Jun 22 12:05:33 SNTP Synchronised again to server: 212.159.6.9
Info Jun 22 11:05:33 SNTP Synchronised to server: 212.159.6.9
Warning Jun 22 10:45:47 IDS scan parser : udp port scan: 192.168.1.104 scanned at least 20 ports at 186.103.139.37. (1 of 1) : 192.168.1.104 186.103.139.37 0036 UDP 57492->12302
Error Jun 22 10:45:34 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 197.35.2.63 Dst ip: 212.159.118.107 Type: Destination Unreachable Code: Port Unreacheable
Info Jun 22 10:05:33 SNTP Synchronised to server: 212.159.13.49
Info Jun 22 09:05:33 SNTP Synchronised to server: 212.159.6.9
Info Jun 22 08:05:54 SNTP Synchronised to server: 212.159.13.49
Info Jun 22 07:05:54 SNTP Synchronised again to server: 212.159.13.50
Info Jun 22 06:05:54 SNTP Synchronised to server: 212.159.13.50
Info Jun 22 05:05:54 SNTP Synchronised again to server: 212.159.6.10
Info Jun 22 04:05:54 SNTP Synchronised to server: 212.159.6.10
Info Jun 22 03:05:54 SNTP Synchronised to server: 212.159.13.49
Info Jun 22 02:05:53 SNTP Synchronised to server: 212.159.6.9
Info Jun 22 01:05:53 SNTP Synchronised to server: 212.159.13.50
Info Jun 22 00:05:53 SNTP Synchronised to server: 212.159.6.10
Info Jun 21 23:05:53 SNTP Synchronised to server: 212.159.13.49
Info Jun 21 22:05:53 SNTP Synchronised to server: 212.159.6.9
Error Jun 21 21:20:00 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 154.54.29.25 Dst ip: 212.159.118.107 Type: Time Exceeded Code: Time to Live exceeded in Transit
Info Jun 21 21:05:53 SNTP Synchronised again to server: 212.159.13.50
Info Jun 21 20:05:53 SNTP Synchronised again to server: 212.159.13.50
Info Jun 21 19:05:53 SNTP Synchronised to server: 212.159.13.50
Re: internet conne ction dropping all the time
22-06-2013 11:23 PM
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Re: internet conne ction dropping all the time
23-06-2013 1:03 AM
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Quote from: Ramones75 also notice sometimes the router internet indicator has the red led on as suppose to green even though its still working
The red light being on is also discussed here.
It's something I've been experiencing, too, over the last few months. I used to think it had something to do with the frequent drops but not so sure now The red light has been on all day today but not sure how long before that but I haven't noticed any further degradation in the line - yet. I used to reboot every time I saw the red light but I haven't done for a while.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: internet conne ction dropping all the time
23-06-2013 12:31 PM
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I had the same issue and I had an openreach engineer come out and do a test, they found a physical fault on the line and replaced the cabling, so far the net has been stable, and is synching at 9 meg higher than I was quoted id get.
there is a small issue of the router only connecting at 65mbps and not 130, but have been told it could be due to interference with other channels in the area but no drop outs, yet would like an answer, however it may be worth looking at it being a physical line fault.
Regards
Craig
Re: internet conne ction dropping all the time
24-06-2013 9:16 AM
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Quote from: Ramones75 and I have also change the cable from the wall socket to the microfilter just to eliminate it
That suggests that you have an extension cable from the telephone socket to the microfilter - usually a bad thing, as most are untwisted pairs. A bit more information about the wiring from the master socket to the modem and telephones may be of help, as well.
Using a TP-Link Archer VR600 modem-router.
Re: internet conne ction dropping all the time
24-06-2013 9:36 AM
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Before Plusnet call out an engineer you MUST:
Note that unlike extending the telephone socket to router distance, you can totally safely use a router to PC cable of up to 100M with absolutely no loss of performance; that is the better way to do it.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: internet conne ction dropping all the time
24-06-2013 9:10 PM
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Thx for the few suggestions, but still the same
Quote
Did you manage to connect your router into your Test Socket?
yep with existing setup and still the same, router restarted today, as stated in event logged
but logged is now cleared when I disconnected the power to return the router to the original locations
Quote That suggests that you have an extension cable from the telephone socket to the microfilter - usually a bad thing, as most are untwisted pairs. A bit more information about the wiring from the master socket to the modem and telephones may be of help, as well.
yep using a 3m extension cable (flat cable) , but the one supplied by plusnet is untwisted as well (flat cable)
just to eliminate it i have removed the extension cable, currently using plusnet supplied cable
so here is the current setup config
Master socket-------microfilter-------------------cable to router (supplied by plusnet)-----------router----------------2m network cable to pc (twisted wires)
and still happening.
can plusnet check anything at all your end..... i can fully understand if im paying for a standard connection but common we are talking the pro package here
don't get me wrong I am happy with the upload and download speed when its working, just annoying when your gaming online
another logged while playing online a s connected to test socket
Event Logging
This page summarizes the last events that have been recorded on your Technicolor Gateway. Choose a display filter...
Category: All Connections LAN UPnP Security System Service
Recorded Events
Time
Message
Info Jun 24 22:29:04 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
Info Jun 24 22:28:40 xDSL linestate down
Info Jun 24 22:28:19 FIREWALL event (1 of 16): modified rules
Info Jun 24 22:28:19 FIREWALL event (1 of 26): created rules
Info Jun 24 22:28:19 xDSL linestate down
Info Jun 24 21:56:16 SNTP Synchronised again to server: 212.159.6.9
Error Jun 24 21:28:38 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 198.24.170.202 Dst ip: 212.159.118.107 Type: Echo Reply Code: 0
Re: internet conne ction dropping all the time
25-06-2013 1:38 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: internet conne ction dropping all the time
25-06-2013 7:49 PM
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sorry for the late reply.. only just finish work
Quote Can you confirm that you have unscrewed the front of the master socket and removed the lower half and connected to the test socket inside there? When you do that ALL the other telephone sockets in the house should be dead. I'm not absolutely clear from your post whether that is what you tried.
yep I can confirm that I have remove the cover of the master socket by removing 2 x screws and took the plate out and connected the wire directly and still the same
I have left it at that all day while im at work just to see what the event logged in the router
here is todays connection logged
Event Logging
This page summarizes the last events that have been recorded on your Technicolor Gateway. Choose a display filter..
Category: All Connections LAN UPnP Security System Service
Recorded Events
Time
Message
Warning Jun 25 17:05:58 PPP link up (Internet) [212.159.118.107]
Info Jun 25 17:05:58 PPP CHAP Chap receive success : authentication ok
Info Jun 25 17:05:57 PPP CHAP Receive challenge (rhost = pcl-ag06)
Info Jun 25 17:05:54 PPP CHAP Receive challenge (rhost = bras-red10.pe)
Info Jun 25 17:05:45 xDSL linestate up (ITU-T G.992.5; downstream: 10516 kbit/s, upstream: 1208 kbit/s; output Power Down: 19.1 dBm, Up: 12.6 dBm; line Attenuation Down: 37.0 dB, Up: 18.8 dB; snr Margin Down: 3.1 dB, Up: 6.4 dB)
Info Jun 25 17:05:19 xDSL linestate down
Info Jun 25 17:04:52 xDSL linestate down
Info Jun 25 17:04:22 xDSL linestate down
Warning Jun 25 17:04:18 PPP link down (Internet) [212.159.118.107]
Info Jun 25 17:04:01 xDSL linestate down
Warning Jun 25 07:53:36 PPP link up (Internet) [212.159.118.107]
Info Jun 25 07:53:35 PPP CHAP Chap receive success : authentication ok
Info Jun 25 07:53:35 PPP CHAP Receive challenge (rhost = PTW-AG03)
Info Jun 25 07:53:34 PPP CHAP Receive challenge (rhost = bras-red10.pe)
Info Jun 25 07:53:32 xDSL linestate up (ITU-T G.992.5; downstream: 10696 kbit/s, upstream: 1204 kbit/s; output Power Down: 19.1 dBm, Up: 12.7 dBm; line Attenuation Down: 36.5 dB, Up: 18.8 dB; snr Margin Down: 3.1 dB, Up: 6.3 dB)
Info Jun 25 07:53:06 xDSL linestate down
Info Jun 25 07:52:40 xDSL linestate down
Warning Jun 25 07:52:10 PPP link down (Internet) [212.159.118.107]
Info Jun 25 07:52:10 xDSL linestate down
Re: internet connection dropping all the time
25-06-2013 8:10 PM
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Here http://community.plus.net/forum/index.php/topic,116022.0.html
Re: internet connection dropping all the time
25-06-2013 8:52 PM
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that's no problem at all.... as long as our issue is sorted i'm cool with that.
after reading through your issue looks like its the same
the only reason that I have change my router was due to it being 3-4 years old Thompson TG585 V7
rebooting all the time .never had any issue prior to that....suspect it was the router itself is faulty
in fact my ping was lower when I was using the old Thompson. now not only that my ping is slightly higher my connection is dropping out randomly
Re: internet connection dropping all the time
26-06-2013 10:24 AM
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I've posted a graph of your connection below:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13722384381757.png"/>
As you can see your line is still continuing to drop, I can see you've got a fault ticket raised which our faults team will respond to as soon as they've tested your line.
Re: internet connection dropping all the time
27-06-2013 9:31 PM
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thx for the reply.... glad you can finally confirm that my connection has random dropouts
hopefully it gets sorted
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