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how much longer

coldfox
Dabbler
Posts: 20
Registered: 22-10-2013

how much longer

OK its getting ridiculous. I'm one of the people affected by the broadband problem from the service status. For nearly 2 days now started on midnight and has carried on. Done resets and disconnects and nothing ppplink is down. Wow how much longer.
5 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: how much longer

have you called PN and raised a fault?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: how much longer

Hi coldfox,
I've responded to your Fault Ticket; we're looking for availability to arrange for an engineer to visit your property to get this investigated further.
Chris Pettitt
Cloud Environments Engineer
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: how much longer

Which service status are you referring to Coldfox? The outage yesterday only started at around 1pm and most people were back on within a few minutes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
coldfox
Dabbler
Posts: 20
Registered: 22-10-2013

Re: how much longer

looks like it nothing to do with the service outage.
Its more to do with my DNS server Having died
Nslook up NTP plus.net  timed out
Nslook up NTP plus.net 192.168.1.254 timed out
Nslook up NTP plus.net 4.2.2.3 timed out

Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: how much longer

Hi coldfox,
Just checking our connection logs I can't see any connection from yourself since yesterday so you wouldn't be able to resolve those servers on the Plusnet connection.
If you can log into the member centre and provide us with 3 dates/times for an engineer appointment we should be able to arrange something for you. Alternatively you can reply to the text message we sent to the mobile number on your account is you're without an alternative connection.
Thanks,