help! BT engineer booked to do wrong thing?
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Re: help! BT engineer booked to do wrong thing?
08-02-2011 2:11 PM
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I've got an update on my ticket that just basically says we need to know when you're free to arrange another engineer visit - is that really the only option? I can't really afford to take another day off work (this'll be the fourth one!) for another engineer (who probably won't have 21CN compatible test equipment anyway) to be booked to change a piece of equipment at the exchange.
If that is the only option, is there at least a way to guarantee I get a guy with 21CN test equipment and that knows what he's doing and won't leave until the fault is fixed?
Re: help! BT engineer booked to do wrong thing?
08-02-2011 4:45 PM
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We just need the dates now. As it's an escalation we can make sure what kind of engineer comes, so as soon as you update your ticket with the dates let me know.
Jojo
Re: help! BT engineer booked to do wrong thing?
08-02-2011 4:59 PM
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Re: help! BT engineer booked to do wrong thing?
08-02-2011 10:01 PM
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I've one of our senior faults guys dealing with this. He told me just before I left that he will confirm everything in the morning. (and I'll remind him!)
Jojo
Re: help! BT engineer booked to do wrong thing?
08-02-2011 10:13 PM
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I'll try to tame my scepticism for now
Re: help! BT engineer booked to do wrong thing?
09-02-2011 11:05 AM
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Re: help! BT engineer booked to do wrong thing?
09-02-2011 4:57 PM
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Thank you for all your patience with this.
Jojo
Re: help! BT engineer booked to do wrong thing?
14-02-2011 12:38 PM
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However the summary is basically the same end result as engineer number 2: he thinks there's something wrong in the exchange, he can't change the line splitter card (despite this being the only purpose of getting him out), he had the same usb modem as engineer 2 and couldn't keep sync on the line for more than a minute (even though all 3 of my routers will hold sync for days so long as there's not an incoming call). Fault still happens and engineer has left now.
Unbelievable!
Re: help! BT engineer booked to do wrong thing?
14-02-2011 3:09 PM
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I'm flummoxed. Let me have a word with one of the faults managers and see what they can do.
Jojo
Re: help! BT engineer booked to do wrong thing?
14-02-2011 4:44 PM
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Re: help! BT engineer booked to do wrong thing?
14-02-2011 6:39 PM
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Unfortunately it seems today's work has ended up switching interleaving off again, so the line is bordering on unusable now Maybe BT's systems will kick it back on overnight.
Re: help! BT engineer booked to do wrong thing?
15-02-2011 8:25 AM
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I'm glad he was able to sort something out for you. Let me know how it goes.
Jojo
Re: help! BT engineer booked to do wrong thing?
15-02-2011 8:56 AM
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Apparently he's a frames engineer, and changing the line splitter is well outside his remit - I think he's gone back to try and talk to whoever booked the job, but he seemed to be saying it was unlikely he could get anything done at their end and it'd have to go back to the ISP for rebooking again.
Re: help! BT engineer booked to do wrong thing?
15-02-2011 9:42 AM
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I'll pass this on to the guy you spoke to last night.
Jojo
Re: help! BT engineer booked to do wrong thing?
15-02-2011 11:59 AM
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