google related
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27-12-2016 8:44 AM
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My sister, can't connect to anything google, gmail, google maps, etc at her house, (laptop windows 10). Everything else works. Took my laptop (windows7) logged into her router and couldn't get it on mine either. Talked for 30mins or so with Plusnet helpline, did several alterations from command prompt (under proper Plusnet guidance) and got it working eventually by ditching Edge and using Firefox. Through her router, my laptop would only connect to Gmail via firefox as well.
Back at home and using my router and laptop, everything works as it should.
The question is: my sister has been using Plusnet for years now and we can't understand why she can't connect to her gmail account? Surely it can't be a windows 10 problem, can it?
Best wishes
Fixed! Go to the fix.
Re: google related
27-12-2016 9:19 AM - edited 27-12-2016 10:55 AM
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You proved it wasn't Windows 10 related as you used Windows 7 and it still wouldn't work.
No idea what is causing it but the common thing is her Plusnet connection (her router and Plusnet servers).
Are you a Plusnet customer too?
No issue here for me on Windows 10 and Edge, I can see google maps without any issues.
Windows 10 Home OS version 1607 build 14393.576
Edge 38.14393.0.0 EdgeHTML 14.14393
Edit:to add version numbers
Re: google related
27-12-2016 9:50 AM
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@DCR, I have just logged into gmail from a Windows 10 machine using Edge without issue, so as both @SpendLessTime and I are both using Plusnet does that rule them out of the equation? FWIW My machine reports:
Microsoft Edge 38.14393.0.0 Microsoft EdgeHTML 14.14393
With an OS of :
Edition Windows 10 Pro N Version 1607 OS Build 14393.447
Re: google related
27-12-2016 11:03 AM
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8.8.8.8
8.8.4.4
27-12-2016 10:13 PM
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Last week (can't remember what day) I found that Google was unusably slow on W7 using the latest versions of Firefox and IE11; I don't think Gmail was affected. I was a bit puzzled since I hadn't installed any updates that might have caused a problem, but after a reboot it was back to normal, and I've had no problems since. Could it be a problem with Google rather than PN, OS, or browser?
Re: google related
29-12-2016 11:07 AM
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Key question here is which router has she got? There are oddball issues with the TG582n with Win10 related to spoofed IP addresses. I have a long thread on it elsewhere. If she has got that router then this possibility needs to be considered ... In which case I'll find the link.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: google related
29-12-2016 6:57 PM
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Thanks for your suggestions..She has the TG582n. Talked to her today and everything works as before. The problem wouls seem to have resolved itself.
Re: google related
29-12-2016 7:58 PM
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If it is the problem I am thinking of, it might well return - it does come and go!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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