exceptionally slow broadband
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Re: exceptionally slow broadband
26-07-2018 1:26 PM
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Re: exceptionally slow broadband
27-07-2018 2:24 PM
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Hi Folks
Im afraid its still dropping out. I fiddled with the router settings and set it to 300mbps as it was on 150, and used my wi-fi scan facility on mac (if you hold down the option key and click on wi-fi icon it reveals itself) to get the best channel.
best
Steve
Re: exceptionally slow broadband
27-07-2018 4:55 PM
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Re: exceptionally slow broadband
27-07-2018 5:21 PM
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Hi
I've an ipad, iphone and mac mini, all connected via wi-fi.
best
Steve
Re: exceptionally slow broadband
27-07-2018 6:29 PM
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From what I can see your line seems to be dropping again as opposed to your WiFi signal.
Line tests aren't showing the cause of the problem. Would you be able to raise a fault to us at http://faults.plus.net letting us know over here once you've completed the troubleshooting steps it runs you through?
Re: exceptionally slow broadband
27-07-2018 6:31 PM
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will do, thanks Anoush, have a good weekend
Re: exceptionally slow broadband
27-07-2018 6:40 PM
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Re: exceptionally slow broadband
27-07-2018 7:38 PM
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well, ive tried to register a fault, but on testing the phone via the website something went wrong, this might be due to the fact that my phone is ancient, it works on pulse not tone, ie analogue. So cant register a fault
Re: exceptionally slow broadband
27-07-2018 7:50 PM
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I've raised the fault from this side on your behalf.
Could you try the steps Here?
If you're still having issues let us know over here and we'll arrange an engineer visit to further investigate.
Re: exceptionally slow broadband
27-07-2018 8:01 PM
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Thanks Anoush, you work too late, hope they pay you well.
best
Steve
Re: exceptionally slow broadband
27-07-2018 8:08 PM
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Re: exceptionally slow broadband
27-07-2018 8:09 PM
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Done a test in the master socket
Screengrab attached of speed test:
Re: exceptionally slow broadband
27-07-2018 8:15 PM
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Re: exceptionally slow broadband
27-07-2018 8:16 PM
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will do!
thanks for all help
Re: exceptionally slow broadband
27-07-2018 8:22 PM
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