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change of address question

peterrigg
Dabbler
Posts: 12
Registered: ‎30-07-2007

change of address question

how long does it take to set up a new address ready for broadband (moving my current address to my new one)
how much notice should i give so i don't suffer any down time.
1 REPLY 1
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: change of address question

Hi Peter,
Ideally it would be good if you could give us about 2 weeks notice and get a simultaneous reprovide code from BT for the move of your telephone line.  Hopefully that should ensure that your phone and broadband are moved on the same day.
Failing that, reprovision orders take 5 working days to complete.
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