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Problems this morning?

sc00ps
Newbie
Posts: 8
Registered: 08-10-2007

Problems this morning?

Hi all,
I noticed I was connected but no PVC this morning when I left for work around 7AM. No notices anywhere on plus.net's site, but look at the bottom graph on http://www.plus.net/support/network_performance/broadband_bandwidth_usage.shtml?supporta=networkpbro...
That can't be right - problems last 2 mornings?
Cheers,
Steve
11 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Problems this morning?

Hi Steve,
We moved two centrals to a different suite at Telehouse North this morning.
We then needed to disconnect everyone briefly to ensure that all of our pipes were balanced.
Are you now able to reconnect?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Problems this morning?

Bob also put a Service Status out for this available here:-
http://usertools.plus.net/status/archive/1193145983.htm
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sc00ps
Newbie
Posts: 8
Registered: 08-10-2007

Re: Problems this morning?

Oh sorry I didn't look at the ADSL dial - I looked at the internet connectivity section!
I can't tell if it's OK now - I'm at work - will check later.
Thanks!
tinacornes
Dabbler
Posts: 19
Registered: 24-10-2007

Re: Problems this morning?

Hi
I'm getting rather fed up now................ALL DAY my connection has timed out over & over and I keep being relayed to this page:-
Anyone else having this problem?
Tina
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Problems this morning?

Hi Tina,
I'm really sorry about this, it must be a right pain.
Can I ask if you have tried rebooting your router?
tinacornes
Dabbler
Posts: 19
Registered: 24-10-2007

Re: Problems this morning?

Hi James,
Sweet of you to reply.
I tried rebooting the router this morning, will try again later when I've finished what I'm doing.
Thanks, Tina
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Problems this morning?

Hi Tina,
I don't think sweet is something I've been called on here! Smiley
Looking at our connection logs, I can see that you initially reconnected around 6:20am, presumably when the maintenance work occurred.
That screen that you are getting is normally symptomatic of an overloading issue, so I'd be relatively confident that if you power down your router for ten minutes and then reconnect, all should be well.
theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Problems this morning?

Quote from: Chris
Bob also put a Service Status out for this available here:-
http://usertools.plus.net/status/archive/1193145983.htm

Has this been posted to force9.service.status?  It hasn't arrived in my feed.  Is usenet still used for status?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Problems this morning?

It's been posted to the service status feed but as the Force9 website is no more there will rarely be posts on the usenet feed. You will probably be better off adding the PlusNet service status group instead.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
theoule
Grafter
Posts: 81
Registered: 31-07-2007

Re: Problems this morning?

Quote from: Chris
It's been posted to the service status feed but as the Force9 website is no more there will rarely be posts on the usenet feed. You will probably be better off adding the PlusNet service status group instead.

It got 2 status messages yesterday, so I assumed it was still funtioning.
If it is defunct, a message should have been posted to that effect, so all users could subscribe to the plusnet group.
Community Gaffer
Community Gaffer
Posts: 13,004
Thanks: 792
Fixes: 70
Registered: 04-04-2007

Re: Problems this morning?

Very worthy point!
TBH, I'm a big fan of Usenet and whilst neglecting to tick the Service Status boxes when posting planned maintenance messages, I'd completely forgotten about this aspect of things and the fact that things may get missed. I'll get together with the rest of the Comms guys tomorrow and have a discussion on how best to approach this moving forwards.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵