can someone check my line, constant disconnects
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Re: can someone check my line, constant disconnects
24-08-2014 1:21 AM
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Re: can someone check my line, constant disconnects
24-08-2014 1:30 AM
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I'll mosey on back to iffy 80's music vids on Youtube now, and stop filing this thread up with tosh.
Re: can someone check my line, constant disconnects
24-08-2014 1:43 AM
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The evidence to date suggests the possibility of a duff filter, if you have another, swap it. Mark the current one in some way so you don't get them mixed up. Keep it all plugged into the test socket just to keep to the rules of the fault process.
After you've swapped the filter, check and see if the broadband drops when the phone rings.
Re: can someone check my line, constant disconnects
24-08-2014 9:26 PM
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Link Information
Uptime: 0 days, 9:34:19
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,040 / 4,229
Data Transferred (Sent/Received) [MB/MB]: 78.79 / 595.91
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 27.2 / 53.5
SN Margin (Up/Down) [dB]: 5.7 / 1.5
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote):
Error Seconds (Local/Remote): 12,737 / 0
FEC Errors (Up/Down): 1,026 / 20,072,475
CRC Errors (Up/Down): 201 / 60,856
HEC Errors (Up/Down): 239 / 558,124
@anotherone, I will swap the filters mornings a plug direct into test socket and leave it overnight and check again in morning, there seems to have been a couple of disconnects today
Again thanks for suggestions
Re: can someone check my line, constant disconnects
24-08-2014 11:25 PM
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Can you hear any audible crackling or other noise on the line when using the phone?
Try the filter swap anyway, nothing to lose.
Re: can someone check my line, constant disconnects
25-08-2014 2:40 PM
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The broadband still disconnects when I try to use the phone
forgot to copy router stats before I tried the phone but with 10hrs uptime it was showing just over 63 million fec errors, snr margin was around 7/6
current stats after disconnect
Link Information
Uptime: 0 days, 0:09:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,032 / 4,104
Data Transferred (Sent/Received) [MB/MB]: 64.28 / 338.33
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 27.3 / 53.5
SN Margin (Up/Down) [dB]: 6.1 / 5.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 84 / 0
FEC Errors (Up/Down): 57 / 135,276
CRC Errors (Up/Down): 19 / 142
HEC Errors (Up/Down): 58 / 926
Re: can someone check my line, constant disconnects
25-08-2014 2:57 PM
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You need to raise a fault BUT Can you hear any audible crackling or other noise on the line when using the phone?
Who is your phone provider?
Re: can someone check my line, constant disconnects
25-08-2014 2:58 PM
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FEC errors relate to an error management technique called "interleaving" and the recovery there of. FEC stands for Forward Error Correction.
I guess you do not really want boring with the detail, however briefly they are errors which the router can manage WITHOUT the need to retransmit the data. FEC recovery does take a bit of time and therefore can degrade responsiveness (latency) but is quicker than end to end transmission.
Your line is in a bad state, this needs the PN faults guys to look at the copper pair quality.
Sorry we cannot help you.
Kevin
AO Beat me!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: can someone check my line, constant disconnects
25-08-2014 3:32 PM
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@anotherone plusnet supplies both and fault already raised, guess i will have to play waiting game lol
The phone is crystal clear on quiet test line only when router/broadband not connected
Re: can someone check my line, constant disconnects
25-08-2014 3:42 PM
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